7.8/10 Good! (1,006 reviews)
We had a disappointing experience during our two-night stay due to major operational and safety inconveniences.
On our first night, the fire alarm went off at 3 AM (a false alarm). Shockingly, there was no immediate communication from staff. I was forced to call Reception off my mobile because the in-room phone lacked a number for the front desk. As I was traveling with my 9-month-old baby, this lapse in basic safety communication left me concerned about whether we needed to evacuate the room.
Furthermore, our key cards were severely faulty and needed to be recharged twice a day, causing constant hassle and disruption right from check-in. This level of operational failure was truly annoying for such a short trip.
Reviewed on Nov 2, 2025