The staff at this hotel was extrememly accomodating. We showed up a couple hours before check in because check in was the same time as a wedding we were attending was starting. The ladies at the front desk allowed us to check in early. The room was great, the ground were clean. We did have a housekeeper come in without knocking but I think that was just because we checked in early.
My only issue is that I was charged twice and double what I booked both times. When I went to chat with the front desk about it, they basically just said to wait a week and then call the hotel or check with hotels.com guest services. I went from being charge $230ish to being charge over $1000.
When hotels.com tried to reach out to the hotel, they were unresponsive. So, I'm just waiting to see what's happening.
It's an honest mistake so outside of this issue, I would have rated the hotel with high remarks and, assuming this gets handled, I would stay here again.
