Ratings based on 1,455 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Old World Elegance.

Posted Jun 24, 2017
The staff and service in this beautiful old hotel are are execellent. You are made to feel like a valued guest. It is expensive, but then you get what you pay for.
Comment from Hotel Management
Jun 26, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear Andrea, Thank you so much for sharing this great feedback about your recent Langham stay! I am so pleased to hear that you enjoyed your visit and especially to note the great service you received from our team. We hope to have an opportunity to welcome you back again soon for another enjoyable visit! Best Regards, Vern Lakusta Director of Hotel Operations
4 out of 5
Recommended
for Couples
by A verified traveler from Orange County, Ca.

Stately Hotel

Posted Jun 2, 2017
Pros: The beautiful neighborhood, club level
Enjoyed visiting this hotel. We stayed on the club level, and enjoyed a comfortable room with a beautiful bathroom. We could hear some hallway noise, but overall a very pleasant room with a nice view over the gardens. Club level was very nice as well. Good food offerings (salads for lunch, nice cheeses, sushi in the evening). If you've stayed at a Ritz club level, it's not quite the same (they don't make cocktails for you in the evening), but its still very relaxing and a good deal if you'll be sticking around the hotel for most of your stay. (also less expensive than a Ritz!)
Comment from Hotel Management
Jun 5, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear Anne, Thank you very much for sharing this great feedback about your recent Langham stay. I am so pleased that you enjoyed your experience and had a chance to enjoy our Club Level and lounge as well. We hope to have the opportunity to welcome you back again very soon! Best Regards, Vern Lakusta Director of Hotel Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from Burlingame

Posted May 31, 2017
Among the best hotels I've ever stayed in. Gold standard!
Comment from Hotel Management
Jun 4, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear Bill, Thank you so much for sharing this great feedback with us. I am thrilled to hear that you enjoyed your stay and honored that we may be counted among the best hotels you've experienced. We hope to welcome you again soon for another enjoyable stay! Best Regards, Vern Lakusta Director of Hotel Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Lovely grand hotel property

Posted May 29, 2017
This 100 year old property has been restored to its true glory. The staff are extremely friendly and helpful. Expensive and worth it.
Comment from Hotel Management
May 30, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear Phil, Thank you so much for sharing this great feedback about your recent Langham experience! I am thrilled that you enjoyed your visit and especially to note that you received such great service from our colleagues. We hope to welcome you back again soon for another relaxing stay. Best Regards, Vern Lakusta Director of Hotel Operations
5 out of 5
Recommended
for Everyone
by A verified traveler

One Night in Pasadena

Posted May 28, 2017
Came to Pasadena for a show at the Rose Bowl! Great hotel bar and amenities. I'll be back!
Comment from Hotel Management
May 30, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear guest, Thank you so much for sharing this great feedback about your recent stay with us! I am thrilled to hear that you enjoyed your visit and we look forward to welcoming you back, hopefully very soon! Best Regards, Vern Lakusta Director of Hotel Operations
2 out of 5
by A verified traveler from Newbury Park

For the money, I am quite disappointed

Posted May 26, 2017
Pros: Nice grounds.
Cons: Customer service, Air Conditioning working
$340 room, AC out in our room on a VERY HOT weekend and it was never fixed - AND we were never refunded anything. They provided a courtesy shuttle from a parking lot for a major concert, but none of the hotel staff knew much about it and when we were trying to find the shuttle late that night, called the hotel many times and no one answered the phone. For the $, I will not be back!
Comment from Hotel Management
May 30, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear Natalie, Thank you for taking the time to share your feedback with us. I am disappointed to hear that you stay was not up to par and truly apologize for the issues which you have noted. While our shuttle is upon individual guest request and not provided for specific events, this should have been better communicated and we truly apologize that we fell short in this. With regard to the HVAC units however, we are currently at work replacing these throughout the hotel so we may ensure these types of issues do not occur again. Again, I do apologize that your stay was marred by these issues and hope that as we continue to work hard to improve our guest experience, you will consider visiting us again so we may have the chance to show you a flawless stay. Best Regards, Vern Lakusta Director of Hotel Operations
4 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel. Quiet, away from the hustle & bustle.

Posted May 16, 2017
Pros: Very beautiful property in a great location.
Cons: nothing
Location: Quiet location, only about 2 miles from the old town Pasadena.
The Chuan spa the the hotel was amazing. The staff at the hotel were very helpful. Had dinner at the Royce & everything from the service to the food was amazing.
Comment from Hotel Management
May 16, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear guest, Thank you so much for sharing this wonderful feedback about your recent Langham stay! I am so pleased to hear that you enjoyed your visit and had a chance to experience our new Chuan Spa and signature Royce Wood-Fired Steakhouse. I will be sure to share these comments with our management team, who join me in looking forward to welcoming you back again, hopefully very soon! Best Regards, Vern Lakusta Director of Hotel Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from Ashburn, VA

Posted May 13, 2017
Amazing place to stay at! Friendly Staff, great service and really beautiful! Only complaint the valet parking is expensive for overnight.
Comment from Hotel Management
May 15, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear Aarush, Thank you for sharing this great feedback regarding your recent stay! I am so pleased to hear that you enjoyed your visit. We hope to welcome you back again soon for another enjoyable stay. Best Regards, Vern Lakusta Director of Hotel Operations
5 out of 5
Recommended
for Everyone
by A verified traveler

OLD PASADENA GLAMOR

Posted Apr 24, 2017
Pros: SPACIOUS ROOM
Cons: tv SHOULD BE HUNG ON WALL
Location: GREAT COFFEE. WE HAD TO SPEND THE WEeKEND IN FLINTRIDGE AT THE RIDING CLUB SO THIS WAS A NICE PLACE TO RELAX AFTERWARDS
NICE POOL. GOOD FOOD. GREAT SERVICE. There was a wedding the weekend we were there and it was nice to see everyone so dressed up and properly attired!
Comment from Hotel Management
Apr 24, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear Kirsten, Thank you for taking the time to share this great feedback with us. I am so pleased to note that you enjoyed your stay and had a chance to experience some of the great amenities offered on property. We hope to welcome you again soon for another relaxing visit! Best Regards, Vern Lakusta Director of Hotel Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Posted Apr 16, 2017
This place is opulent - old school glamour. We wanted for nothing during our stay. They upgraded us to a room overlooking the gardens.
Comment from Hotel Management
Apr 17, 2017 by Vern Lakusta, Director of Hotel Operations, Hotel Management
Dear Gem, Thank you for taking the time to share this comments about your stay with us. I am thrilled that you enjoyed your visit and were able to enjoy the views of our lovely 23 acres of grounds from your room. We hope you will join us again for another relaxing stay the next time your travels bring you to the Pasadena area. Best Regards, Vern Lakusta Director of Hotel Operations