2/10 Terrible
Brian
Jun 5, 2023
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worst Westin I have stayed in regardless of price. The room was dirty and not cleaned properly. The shower had hair on the walls from a previous guest that needed to be rinsed off, the bed smelled, and the room layout is terrible. The use of space int he room makes no sense. My room had a strange "couch" that you couldnt really sit on or lay of. It was about the size of a twin bed butted up between to other useless countertops near the window. You couldnt sit on it like a couch as their are no arms and the back of the couch is against the window seal, leaving you in a very strange position. Since the room was so uncomfortable, I went to the bar at 1030 on Friday night and the staff was immediately advising me that it was "last call". They just wanted to go home and it was apparent. The strange part is there were 17 people in the bar, and they were just kicking people out. Everyone was ordering a stockpile of drinks so we could continue to sit there. Then they dim the lights and shutoff the one TV as a further hint to leave. We left before 11 it was so unwelcoming. Common sense would say with 17 guests in the bar, I would have thought they would continue to serve until the crowd was done. There has to be something better in Pasadena!