Los Carriones Vacations from $655

The property itself is in a fantastic location, especially if you’re looking to enjoy a peaceful, scenic area with access to great golf and nearby attractions. The rooms were spacious, clean, and relatively newly updated, which made for a comfortable stay overall. Unfortunately, my experience with the front desk left a sour impression. I called around 1 PM on the day of arrival to see if there was any possibility of checking in early, as many hotels are happy to accommodate guests if rooms are ready. Instead of a polite response, I was met with rudeness. The woman who answered the phone asked for my name and then sharply said, “I just told you check-in isn’t until 4,” without any courtesy or professionalism. When we arrived, we were initially greeted by a kind gentleman at the front desk, which quickly changed once the same woman I had spoken with earlier jumped into the interaction. She asked for all of our passports, which I provided—except for one of my friends who is a resident of Spain and only had her ID. As I tried to explain, the woman repeatedly talked over me and was unnecessarily rude, creating an uncomfortable and unwelcoming atmosphere after hours of travel (we flew in from Miami). Thankfully, the manager, eventually stepped in and helped us sort everything out smoothly. I truly appreciated her professionalism and willingness to resolve the issue. Overall, while the accommodations and location were great except for front desk encounter.

Lovely relaxing resort, nothing local so rent a car.

Mixed feelings on our stay at this property. Ultimately we would stay here again and would not recommend it to anyone visiting Marbella. Pros: - the room we stayed in had been recently updated and was generally aesthetically attractive - some of the staff we encountered were very friendly. The porters and staff at beach bar were consistently helpful, efficient and welcoming. - the beach bar/restaurant is excellent. It was recently opened and met our expectations for what we were looking for on a family vacation at a 5-star beach property. The food there was excellent. - the pools at the property are large and clean. They were not busy during our stay. Cons: - The hotel is surrounded by ongoing building work on two sides. The major work was at the back of the hotel and thankfully didn’t disturb us. The work at the front of the hotel was not active during our stay but at some point will be massively disruptive to hotel guests as is right next to the pools and the restaurant/bar area. - the area and location of the hotel was not attractive. The hotel is not on the beach and has rows of smaller homes between the hotel and the beach. There is nothing else within walking distance. The hotel is far from Marbella itself - Uber fares were $75 equivalent when we looked, although taxis were cheaper. - we were put off by the active security guards patrolling. Multiple signs of alarm systems - is crime a risk here? - Service was not consistently good / 5 star from all staff

Heated pool needed for February....Needs Pool Table and Table Tennis if they want to compete with other companies

The hotel grounds and general location exceeded expectations. The beach was such an added bonus because it’s cleaned daily and the sand and sea is great. The best attribute was the staff. Not a single unpleasant person. Everyone happy, attentive and conscientious. The negatives were that the hotel and numerous buildings and consequently feels like 3 hotels in one. The tower in the photos and then buildings around the perimeter, which I hadn’t appreciated before arrival which means there were many more holiday makers than expected. Logistically though the high quality and hard working staff ensured the consistency of good service. RUI could have also given the entertainment staff more time off which would have improved the diversity of the entertainment schedule too. For example there could have been a range of external entertainment included such as tributes and Spanish dancing rather then the same entertainment staff presenting every night albeit with enthusiasm