9.2/10 Wonderful! (452 reviews)
Unfortunately, there were several disappointing points to our stay.
1. No-one is at reception. An envelope is left with your instructions. Another guest let us in, showed us our envelope and explained the entry etc. Clearly guests are not considered important enough to warrant an employee at reception.
2. There is no elevator and we were on the third floor. It's not mentioned at all when selling you the room.
3. There was no airconditioning and the room was hot. A pedestal fan was provided.
4. The bed mattress was lumpy and IMO low quality.
5. Coffee making facilities were provided but if you are a black tea drinker you are out of luck.
6. There was no hot water on two occassions during our three day stay.
7. The shower is over the bath which has high sides and is difficult to climb in and out of. No non slip mats to assist either. At 70 years, the last thing you need is to take a fall trying to navigate the shower. Who even takes a bath these days?
For these reasons we gave a low rating for this hotel despite its positive reviews.
Reviewed on Aug 8, 2026
