“I was very disappointed with the check-in experience.
I had reserved a Family Room, but I was given a room on the second floor facing the road. I went back to reception and first asked if it was possible to change the room to one with a mountain view, as we were travelling with a child and did not want to listen to traffic.
The receptionist told me that Family Rooms were only available on that side of the hotel. So I then asked if it would be possible to give us a room on a higher floor instead,……
