MacArthur Vacations from $563

When I arrived, the man at the desk told me he couldn’t honor my reservation because “a pipe broke” and he had no other room. I had to go to another town and try to find a room at a different motel late in the day. He told me if I contacted Expedia and told them what happened he would return my money through them. Expedia contacted the motel and they REFUSED to give me back my money! Don’t book with this motel. They are unreliable and dishonest. Why is such a lousy establishment even listed with Expedia? Why can’t Expedia make this right?

First of all, I am property manager in North Carolina with several decades of experience. I was pretty disappointed in our accommodations. 1) Excessive trash laying around the property including more than a 100 cigarette butts piled into a 5 gallon bucket at one of the side entry doors. This condition was present on Monday through today without any cleaning. I observed a guest laundry room that had trash on the floor including a cup playing on its side 2) Security risk with a non-locking door on the Harper roadside of the building. It was card access but the door would not shut completely. 3) There is a severe trip hazard on the front entrance of the building close to one of the columns. 4) The pool was dirty. The outside of the pool floor was slime and represented a slip hazard where somebody could lose their footing and bring bang their head into the side wall of the pool. The pool had a good many bugs laying on the surface water. Because I never saw any pool maintenance, it was apparent that they weren't testing the water for bacteria. The concrete deck around the indoor part of the pool needed to be bleached and pressure washed. 5) At the coffee dispenser area, there were sugar packets that were damp. The attendant told me that they came that way on the truck due to a leaking refrigeration system. 6) The grounds look like they were abandoned as there are numerous weeds growing through all of the round stone areas surrounding the building.

Updated room, clean, lots of breakfast choices.

Terrible experience. I would not recommend staying here. Right after checking in, I used the restroom and discovered the toilet wouldn’t flush. This is not something a guest would know until after using it. I then tried calling the front desk, but the room phone was also not working. The staff showed me another room, but that toilet was already clogged with used tissue and the room was not clean. At that point, I lost confidence in the property’s cleanliness and maintenance and requested a refund instead of continuing to switch rooms. To make matters worse, the manager was dismissive and unhelpful rather than acknowledging the issues. Even after leaving, my calls regarding the refund were not answered. Overall, this was a very disappointing experience due to poor room maintenance, cleanliness, and customer service. I cannot recommend this hotel.