Beckley Vacations from $552

The room could have used an update. It looked bland and had an unusual odor. The bathroom could particularly use an update. The toilet was stained, even on the outside. A real turnoff was when I found a small black bug crawling on the bathroom floor. The heat and air system worked well. The free breakfast was a real positive and included scrambled eggs, cereal, waffles, fruit, juice, biscuits and gravy. Very tasty. The indoor pool was beautiful and the deck area and room itself was large and inviting. The hotel could easily be upgraded.

The WiFi was out our whole stay. Apparently it had been out a few days but they don’t tell you that when you check in. I complained after we got to our room but the response was “Tech support is working on it, there’s nothing more I can do”. Also the pool was closed. It was supposed to be open until September and it was Aug 28. I picked this place expecting a pool and WiFi. I complained to the front desk about the pool and this time I got “The manager is gone for the day. I’ll give her your name and room number and you can talk to her in the morning”. So we checked out at 10 am and the manager still wasn’t in to work. Also the bathtub was stained. And the cabinet around the refrigerator was all beat up and falling apart. And the carpets were dirty looking. Breakfast was typical and not anything special. Except for the biscuits and gravy. The biscuits were well hidden under the eggs. I found them and enjoyed them but several people complained to me that they never saw them and had eaten something less appealing. The last annoyance was the cleaning staff knocking at the room next door and yelling questions. They were so loud I thought they were knocking on my door. And I had my do not disturb sign up. By the time I got to the door I was really annoyed. All in all the whole stay was disappointing. I would never go back.