Barcelo Imagine is well-located near transport for the airport and Chamartin train station in Madrid. Modern, comfortable, quiet with spacious rooms, this hotel does not disappoint.
The real standout, though, is the staff and their attention to customer service. One of the desk staff went above and beyond to assist me in reclaiming a lost mobile phone.
The hotel had arranged taxi transport to the airport and I left my mobile phone in the taxi but had no way to contact the driver. I reached out to Belen at the Barcelo Imagine desk. She went above and beyond to contact the taxi company and driver and arrange for the phone to be delivered to the airport. This activity took many calls and coordination, and Belen was attentive, helpful and supportive while resolving the issue. I could not recommend her service and the customer focus of this property more highly.
