Mahmya Tours

The service was disappointing, and we often felt unattended. Staff were generally unhelpful, rarely smiled and came across as quite blunt. Customer service needs significant improvement, with staff making guests feel more welcome and prioritising their needs. The facilities are extremely poor, with very little to do to keep guests entertained. There is a lot of unused space that could be put to better use, and the surrounding construction work makes the views particularly disappointing. Overall, the place lacks atmosphere, activities and the level of service you would expect. There is plenty of room for improvement, particularly in terms of facilities, guest experience and staff attitude.

My stay at this resort was an absolute disaster. Check-in was delayed from 2:00 PM to 3:00 PM, and the receptionist (Zoheir or Zobeir) offered zero hospitality—no smile, no welcome, and zero information about resort rules or dining schedules. The luggage attendant didn't even guide me to my room; he just told me to go ahead alone, and my bags arrived 20 minutes later. I explicitly requested a King-size bed, but they assigned me a twin room at the extreme, isolated edge of the property—literally the last available room in the hotel. While the room itself was newly renovated and nice, being miles away from everything was exhausting. The overall atmosphere was unbearable. Overbearing security guards stared at guests constantly like we were crossing a country border illegally which is so funny any so annoying!!! Construction workers operated deafening equipment all day, while uncontrollable swarms of crows squawked non-stop. To make matters worse, dinner on my first day gave me severe diarrhea, despite the food tasting acceptable. Night entertainment was a joke. The DJ was the exact same guy from six years ago, lazily changing tracks over a single repeated beat without any mixing skills. The animation team ran the same brain-dead routine every night: kids' disco from 8:30 to 9:30 PM, an awkward show, and 15 minutes of line-dancing to 15-year-old resort songs. Save yourself the headache and stay somewhere else.