“The reception team needs better alignment on guest amenities. Although I was told at check-in to book the sauna and ice bath through the front desk, the staff on duty later had no knowledge of this and even refer me to the café bar for ice bath with no joke. It seems that she doesn’t even know that there is ice bath in that property. Since multiple staff members seemed unaware of the policy, management should ensure the whole team is properly briefed to maintain a smooth guest experience”
“The reception team needs better alignment on guest amenities. Although I was told at check-in to book the sauna and ice bath through the front desk, the staff on duty later had no knowledge of this and even refer me to the café bar for ice bath with no joke. It seems that she doesn’t even know that there is ice bath in that property. Since multiple staff members seemed unaware of the policy, management should ensure the whole team is properly briefed to maintain a smooth guest experience”
Sukhontha