Very disappointed with Lomani. We landed in Fiji to hear all ferry transfers that day had been cancelled and we would need to stay at a cheap hotel in Nadi. We received no further communication from Lomani. The hotel we stayed at arranged our transfer the next day. Upon arrival at Lomani, there was no mention of our missed night of accommodation, and they refused to refund the full day we missed.
The staff, while not unpleasant, were unhelpful on numerous occasions, and seemingly disinterested. We booked Lomani for the activities offered. We understand the cyclone affected some of these activities earlier in our stay, however by the end of our stay, all the other resorts were back out on the water offering lots of activities, and Lomani simply offered snorkelling.
When dining at Lomani, the staff messed up or forgot our orders on several occasions. We were overcharged for the buffet at New Years.
My partner had planned to propose to me at New Years and had booked a beautiful table on the beach for that night. When we arrived, the staff at reception said the table had been cancelled, without any communication, and that wouldn’t be happening tonight. My partner was furious, completely ruining something he had been planning for months!
We found the food at the resort to be average at best. The breakfast buffet was probably the worst I’ve seen, with little to no alternatives.
We stayed in a Beachfront Bure with private pool, and the room itself was lovely.
