Mandela Vacations from $1,579

The hotel design supposed to be creative but it is very inconvenient, the toilet seat being practically a hole in the marble, everytime you want to use it is problematic, no one wants to set on a cold marble. The noise of the upper floor it felt like inside the room. Aside that the price of the hotel given all these issues, no value for money.

Very clean, very helpful staff

Beautiful room, helpful staff and great location

I was so disappointed with this hotel. It purports to be a 5 star hotel and I was certainly paying a rate commensurate with that but it simply isn’t of a high enough standard to deserve a 5 star rating. From staff arguing with each other in front of us to being denied entry to the bar because it was too busy; there simply isn’t enough room for me to list their faults here, which essentially come down to a lack of attention to detail and care but if the management want to write to me I will give them the full list.

Wonderful stay at the Palazzo Dama for my husband’s 40th. We had a junior suite which was a good size, very comfortable and immaculate. Great location and friendly, professional staff. Lovely to stay in a boutique hotel with such unique features. Felt very luxe!