Margretetorp Vacations from $628

This review is dedicated for hotels.com management who made this block here mandatory to fill!

Budget hotel not suited for all. Great location, close to shops, restaurants and sights. Room on the fifth floor with afternoon sun and inappropriate blinds. A fan was supplied but the room was unbearably hot. Room also not as pictured on the website; broken window sills with insulation showing, air exchanger vent filthy, one chair, dirty drawers.

I arrived at the hotel at approximately 12:00 midnight, but nobody answered the door or responded to my attempts to contact the hotel. I called the phone number displayed at the entrance, but nobody answered. After waiting for approximately two hours, I called the same number again. I was then informed that there was no reservation under my name. I finally received a response at approximately 3:30 AM. As a result, I was left outside the hotel in the middle of the night without access to the accommodation I had booked and paid for through Hotels.com. This experience was completely unacceptable and caused me considerable stress, inconvenience, and wasted time. I fulfilled my responsibility by making the reservation and paying for it, but the accommodation I booked was not made available to me.