2/10 Terrible
KP
Mar 11, 2015
Disliked: Property conditions & facilities, room comfort
A great disappointment with a real let down...
Every night guests sat by the pool chatting, laughing, coughing. A nightmare. We heard their conversation clearly in our room even shutting the window and door ( wide gaps between the wooden panels). In the end sent an email to the ryad's manager at 11:30pm. While we were just about to fall asleep, we heard some strange noise from the ceiling, we then realised there were some rats running around inside the ceiling pillars. We reckoned the ceiling pillars were hollow and made of wood. The mice/rats got inside the pillars and were running around like a race throughout the night. We also had a major issue with our shower. There was no shower curtain for the shower, so every time when we were having a shower, the whole bathroom would be flooded with water. And the worst bit was, we needed to dry the floor ourselves with 4 towels. After complaining to the manager about the noise, the rats and the shower, we were told we could move to a different room for the last two nights, but when we spoke to the manager again about the move on day 3 morning, she told us all other rooms were now booked, therefore we were not changing room anymore. During our 5-day stay at the ryad, there were some renovation works happening inside the building. We do feel being deceived by the ryad that it has never mentioned such works to us prior to our arrival.