Marrakech Vacation Packages

Service was poor in the restaurant, without keeping track of who has been served or not. The reception lady shouted on the phone to another staff

Bizarre mix up with the booking. After waiting for a while for the room to be ready we were shown a room with no bed set up for our 16 year old child. No mention of this at all until I had to ask (surely they would have seen 3 people and one bed and though to say something!). The response was a surly ‘the booking was for 2 people’ and ‘you’ll have to pay for another room’. I was not happy! I checked and confirmed the booking was for 3 people but this still made no difference. Eventually the manger was called and to his credit a room next door was provided and the problem solved. In truth. It ruined our stay however! It’s a beautiful place, very quiet and peaceful but the checking in issues left a sour taste sadly. It felt like we were being ripped off and forced to buy a second room but perhaps it was a bizarre mix up and just handled badly? Who knows.

Small and quiet. The staff went above and beyond to make our stay enjoyable they couldn’t do enough for us. They surprised me with a birthday cake and sang, also booking a local restaurant and making sure they knew it was my birthday so the celebrations could continue

Absolutely best service to offer! From doorman to hotel checkin to our concierge, everyone took care of us and went out of their way to get things done for us! Hotel was great had a very good time and will definitely come back again thank you!