2/10 糟糕
Holly
2025 年 12 月 19 日
满意：员工和服务，清洁度
不满意：客房舒适度，住宿条件和设施
We stayed one night at this hotel. We had previously stayed at some beautiful mid-range riads in Marrakech and we were excited to splurge on a higher end hotel. We left frustrated and exhausted. Firstly, the hotel is an echo chamber. Whether it's guests walking around their rooms, flushing toilets or the staff, every noise inside could be heard. Outside our room, groups of men at different times throughout the night, chatted loudly next to our window, before riding off on their motorbikes. I am not sure if the empty lot across the street made it an easy spot for them to meet.
Every surface of the hotel (while may look lovely in photographs) is uncomfortable. The chairs and couches are rock hard. I also sat on a chair where a cat had recently urinated so the hotel had to wash my pants.
Lastly, the room and bathroom seemed too basic for the price. The sheets were not Egyptian cotton and the bed pillows were uncomfortable. I was forced to sit up and doze as my neck got so sore from the height and hardness of the pillow. The water in our room was never very hot and the shower pressure weak so I could not wash my hair, nor want to, in chilly December.
While the staff were accommodating and always polite, it did not offset the experience or extremely poor value for money of this hotel. It does not seem reasonable to us that a hotel charges such prices when their guests in this room cannot have a reasonable or comfortable night's sleep. My recommendation is to look elsewhere if
Holly
2025 年 12 月入住 1 晚
