Ratings based on 35 Verified Reviews

3.7 out of 5
66% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Riad

Posted Aug 8, 2016
Me and my wife stayed in Riad it was excellent experience, staff were really friendly and helpful. 15 mins walk to the Square Market.
Comment from Hotel Management
Aug 9, 2016 by sylvie, Hotel Management
Dear thank a lot for your nice notice. Happy you spend a marvellous stay at my riad and my staff enjoy your holidays. Take care, i hope to see you soon together sylvie
5 out of 5
Recommended
for Everyone
by A verified traveler from London, England

Excellent Riad in the heart of the old town

Posted Oct 18, 2014
Pros: It's facilities, staff and the old time building which was beautifully restored and looked after.
Cons: Not really
Location: Because it's right at the heart of the Medina all of the sites are within easy walking distance without having to travel by bus, taxi or coach.
Beautiful Riad with excellent facilities and staff and only11 rooms !! Good position for finding and seeing all the old palaces,museums and souks. Couldn't be bettered.
Comment from Hotel Management
Dec 14, 2016 by La gérante du riad , Hotel Management
Thank you so much for your nice noticen and we hope to receive you soon. Best regards
2 out of 5
by A verified traveler

Location was Awful

Posted Oct 7, 2014
We were dropped off by our taxi driver which was booked via Expedia and then he rang the hotel and we had to walk through some back alleys which took us approximately 25 minutes to arrive. The actual Riad was down some extremely dark alley, and as three young ladies we felt extremely unsafe. We very rarely left the Riad and when we did we had to ask a member of staff to accompany us. We were nearly assaulted by someone who we thought was being kind and taking us back to our hotel as we were lost only to be told we had to pay him. I would never again go to this hotel. This has most definately been the worst experience. We also booked a triple room and when we arrived was told that only a room for 2 was booked. I will be making a formal complaint about this. Regards Mrs Dawn Renwick Very Unsatisfied Customer
Comment from Hotel Management
Dec 14, 2016 by riad, Hotel Management
Bonjour, Merci pour votre commentaire. Notre riad date du 18 eme siècle, et se trouve au coeur de la médina de Marrakech. Pour le plus grand confort de nos clients, nous proposons un service de transfert privatif à commander directement au riad, comme indiqué sur la page du riad. Ce que vous n'avez pas fait. Il vous aurait suffit de nous réserver le transfert par mail à l'adresse suivante : resa.espritdumaroc@gmail.com Concernant votre réservation de 3 personnes, nous avons répondu immédiatement à votre attente en vous rajoutant un lit supplémentaire dans votre chambre. Espérant vous revoir bientôt
2 out of 5
by Daniel from Brazil

How to spoil a nice riad

Posted Nov 22, 2013
This is a beautiful property, with a lovely courtyard and pleasant rooms. The poor service, unfortunately, makes the overall experience well below the average, especially if one considers the high prices charged. Although always courteous and available, the staff do not seem to have received proper training and one feels they are constantly improvising in the various tasks they perform. The gym – one of the reasons we had chosen this riad – is not well maintained and the treadmill for instance is of such low quality that it is of no practical use. The worst part nonetheless was left for the end, when I requested the hotel manager to book a car for us. The rental agency he suggested left us waiting for two hours and when it finally arrived the vehicle was dirty and old, even though I had been specific about the required condition of the car. I cannot help but supposing the manager's criteria was the highest commission offered instead of reliability of the service. I would have appreciated an honest piece of information.
1 out of 5
by Elaine from New York, NY, USA

Definately NOT 5 Star standard

Posted Apr 19, 2013
Pros: The decor
Cons: Service, Room and Prices
Location: Obscure location deep within the Medina
Definitley not 5 star! its a complete rip off. There is no telephone or fridge in the room. Tv and air con were rubbish and not working. No laundry or ironing offered by the hotel. Room service is terrible and overpriced, as are the spa treatments. The swimming pool and gym are tiny. You have to go to reception to order and ask for anything and more often than not there was no one there. Location of riad is obscure and away from main attractions so transportation (and paying for it) is necessary. The decor of the riad is beautiful but you can tell it is not maintained very well upon closer inspection. The only positive were the two Hassan's that work there who were very helpful and accomodating. Otherwise it was the worst 5 star hotel i have ever seen. DO NOT STAY HERE.
Comment from Hotel Management
Dec 14, 2016 by riad, Hotel Management
Bonjour, Merci pour votre commentaire. Pour une maison d'hôte, il n'est pas obligatoire d'avoir un réfrigérateur dans la chambre, et pour le téléphone dans la chambre, de nos jours, tout le monde à un smartphone ou une tablette, et en tant que maison d'hôte, l'accueil n'est pas loin de votre chambre, et notre équipe est à votre disposition 24H sur 24 des collations. Nous avons un service de blanchisserie et de repassage depuis 2 ans, service rapide sur demande. Un dernier point, tous nos climatiseurs sont neufs et révisés 2 fois par an, et nos télévisions fonctionnent parfaitement avec le satellite. Espérant vous revoir bientôt
3 out of 5
by Julie from Milan, Italy

Beautiful but overall value for money is not ok

Posted Apr 3, 2013
Pros: The beauty of the place, having breakfast on the rooftop terrace.
Cons: Value for money not ok, and we had continuously the impression of being offered services just to spend more.
Location: Perfect location for people who love to explore. Close to the center of the old Medina
Esprit du Maroc is a very beautiful Riad with a good central location: close to the soukhs and to the center of the old Medina. The staff is very friendly and gives advice whenever they can. However, for the rate we paid I would have expected more comfort in the rooms and better food. Breakfast is ok but not overwhelming, and dinner is far too expensive considering the "just normal" quality and considering price levels in Marrakech (we had better dinner in places in which we paid less than half).
4 out of 5
Recommended
for Couples
by Chris from Leicester, UK

Elegant Riad in Heart of the Medina

Posted Feb 17, 2013
Pros: Roof Terrace
Cons: Breakfast was a little monotonous but well presented
Location: Right in the heart of the Medina. Awkward to find initially, approached through labyrinthine passages. This the real Marrakech.
Exactly as expected, an elegant Riad in the heart of the Medina near the Merdesa Ben Yousef. Breakfast was served on the stunning roof terrace and was adequate. Dinner was taken in the dining room, which had an open fire. The meal was rather expensive compared with other restaurants. The bedroom was large and comfortable, the ensuite bathroom clean and spacious. The staff were attentive and friendly. I would use the riad again. One word of caution. The riad claims to have parking, it does not. it can only be accessed on foot. Overall it was very pleasant, one could find fault as others have but one would have to be very picky.
3 out of 5
Recommended
for Everyone
by A verified traveler

Authentic Riad experience.

Posted Feb 16, 2013
Nice place, definitely an authentic Riad experience in a good location for the Souks. But long wait for food and drinks, expensive and the hotel got our bill wrong (they did however correct the error). Hamam was good. Generally nice people and happy to help.
3 out of 5
by P & J from Sydney NSW, Australia

Lovely RIad but Poorly Located

Posted Nov 3, 2012
Pros: Lovely haven
Cons: Poor location
Location: Very poor
This is a most beautiful Riad, with rooms and alcoves that display superb Moroccan architecture. My wife and I had a very pleasant time eating by the poolside or on the rooftop. However, its major negative is its location. Regular taxis told us that it was not accessible; we were therefore left with a lot of luggage that had to be dragged for about 0.5 Km. The beauty of the Riad contrasts with the narrow and sometimes filthy lanes nearby. The moment one stepped out of the Riad, the harassment started. In the end, we resorted to hiring the hotel taxi rather than go anywhere on foot. If we were coming back late from dinner, a prearranged taxi was a must. While we were told that wi-fi was available, there was no access in the room, and I had to sit in the courtyard next to the reception to access the internet. We also found communication difficult, as neither of us speaks French of Arabic. Instructions were therefore not always followed. Service was variable - some staff very extremely good, whereas others were not dependable. The breakfast was of poor quality, with no variation from day to day - we ended up ordering eggs, just to add some protein, and were charged extra for this. They did not have a printer for us to print our boarding passes. In the end, mainly because of the harassment we experienced as soon as we stepped outside the Riad, and the lack of internet in the room, we spent only 3 nights, although we had paid for 5.
4 out of 5
Recommended
for Everyone
by Rebecca from London

Great for couples

Posted Aug 10, 2012
Pros: Staff service, opulence of surroundings, ambi ence of Riad.
Cons: Lack of suitable pool.
Location: For authencity very good.. Very close to Souk and squ uare. This was also quite restricting due to the lack of decent restaurants or food outlets
The Riad was absolutely superb with the only downfall being the price of hotel food and drink. Staff were very helpful and friendly. I would recommend this Riad to anyone who wants to stsy in a more authentic part of Marrakech.