Viajes a Mastichari Todo Incluido Vuelo + Hotel

Our experience at this hotel was extremely disappointing. The hotel is located far from everything and markets itself as a high-end all-inclusive water park resort. In reality, the property is outdated and poorly maintained. Our room had a broken shower, the water pressure was excessively high, the pool areas were untidy, and the sun loungers were old and uncomfortable. The food was edible, but the restaurant was unbearably noisy, making it difficult to enjoy any meal. To make matters worse, the water slides in the water park were closed for three out of our seven days, which was a major disappointment. The service was by far the worst part of our stay. The woman working in Customer Relations reacted very unprofessionally to the feedback I sent by email. Instead of addressing my concerns, she confronted me and shouted at me in person. They also ruined my birthday. On top of that, a hotel employee entered our room at 8:30 p.m. without knocking or introducing himself, which was completely unacceptable and made us feel very uncomfortable. Please be aware of these issues before booking. I have been travelling to Greece since the 1980s, and I have never experienced such poor customer service anywhere before.

Me encanto, excelente ubicacion. El hotel espectacular.

Great hotel, brilliant pool depth for all ages kids.