Awful service by hotel staff. I booked a stay through expedia, and when I arrived to the Hotel I was told that they had not received the booking, and that there were no non-smoking rooms (the one I booked). The old lady at the desk told me to call customer service, I did, and they told me they sent the booking directly through email. When I told the lady at the front desk, she said "I don't have access to the email." I asked who did, she said "my boss", then I asked where her boss was. She then said "at home". I was very upset, and left the property. As I was pulling out, the lady came out of the front door with a Taser, telling me that I better cancel my booking.
Apart from leaving the hotel upset, I did nothing that would warrant a physical threat from this woman. I hope she is fired, otherwise a massive lawsuit would have been filed against this property.