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Overview of Raffles Makkah Palace

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Premium bedding, minibar, in-room safe, individually decorated
Premium bedding, minibar, in-room safe, individually decorated
Premium bedding, minibar, in-room safe, individually decorated
Premium bedding, minibar, in-room safe, individually decorated

4.6/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air Conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationWell of Zamzam3 min walk
    Popular LocationKing Fahad Gate3 min walk
    Popular LocationGreat Mosque of Mecca3 min walk
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  • Signature Suite, Partial View ( Kaaba )

    Room amenities

    • 861 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsSignature Suite, Partial View ( Kaaba )
  • Junior Suite, 1 King Bed, Non Smoking, City View

    4.8/5 guest room rating

    Room amenities

    • 538 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed, Non Smoking, City View
  • Signature Suite, 1 Bedroom, City View

    4.9/5 guest room rating

    Room amenities

    • 861 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsSignature Suite, 1 Bedroom, City View
  • Presidential Suite, 2 Bedrooms, City View

    5/5 guest room rating

    Room amenities

    • 1292 sq ft
    • City view
    • Sleeps 5
    • 1 King Bed and 2 Twin Beds
    More detailsPresidential Suite, 2 Bedrooms, City View
  • Signature Suite, 1 Bedroom (Haram View )

    4.4/5 guest room rating

    Room amenities

    • 861 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsSignature Suite, 1 Bedroom (Haram View )
  • Presidential Suite, 2 Bedrooms (Partial Kaaba View)

    5/5 guest room rating

    Room amenities

    • 1292 sq ft
    • Sleeps 5
    • 1 King Bed and 2 Twin Beds
    More detailsPresidential Suite, 2 Bedrooms (Partial Kaaba View)
  • Royal Suite, 2 Bedrooms (Kaaba View )

    Room amenities

    • 1722 sq ft
    • Sleeps 6
    • 1 King Bed and 2 Twin Beds
    More detailsRoyal Suite, 2 Bedrooms (Kaaba View )
  • Signature Suite (Deluxe Kaaba View)

    5/5 guest room rating

    Room amenities

    • 861 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsSignature Suite (Deluxe Kaaba View)

About this area

Mecca

Located in Mecca, Raffles Makkah Palace is connected to a shopping center. Great Mosque of Mecca and Kaaba are notable landmarks, and travelers looking to shop may want to visit Makkah Mall.
Visit our Mecca travel guide
Popular Location

What's nearby

  • Well of Zamzam - 3 min walk
  • King Fahad Gate - 3 min walk
  • Abraj Al-Bait Towers - 3 min walk
  • Great Mosque of Mecca - 3 min walk
  • Kaaba - 4 min walk

Getting around

  • King Abdulaziz Intl. Airport (JED) - 61 min drive

Restaurants

  • Al Qasr — 1 min walk
  • Al Majlis (Laventine) — 1 min walk
  • Albaik — 3 min drive
  • Five Guys — 3 min drive
  • Broast — 4 min drive

About this property

Raffles Makkah Palace

Luxury hotel connected to a shopping center in Mecca with 2 restaurants
This smoke-free hotel features 2 restaurants, a full-service spa, and a health club. WiFi in public areas is free. Other amenities include 2 coffee shops/cafés, a conference center, and coffee/tea in a common area. All 214 soundproofed rooms feature WiFi and iPod docks. LED TVs with digital channels and DVD players provide a bit of entertainment, and guests will also appreciate thoughtful touches like bathrobes and slippers. Private bathrooms are not ensuite.
Raffles Makkah Palace offers 214 air-conditioned accommodations with iPod docking stations and DVD players. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch LED televisions come with digital channels. Rooms have detached private bathrooms. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and bidets.

This Mecca hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include minibars and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a health club.
Raffles Spa has 6 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of ALLSAFE (Accor Hotels)
Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (SAR 60 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited parking spaces

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: SAR 120 for adults and SAR 60 for children
  • 2 restaurants and 2 coffee shops
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Art gallery
  • Fitness center
  • Full-service spa
  • Shopping mall

Family friendly

  • Dry cleaning service
  • DVD player
  • Free cribs/infant beds
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Arabic
  • English
  • Filipino
  • Hindi
  • Indonesian
  • Malay

Business services

  • 6 meeting rooms
  • Business center
  • Conference center

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathroom (detached)
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels

Entertainment

  • 42-inch LED TV
  • Cable/satellite channels
  • DVD player
  • iPod dock

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from 4:00 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 16

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Check-in begins at 4 PM, with the exception being during Ramadan when check-in is not available until 6 PM.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: SAR 120 for adults and SAR 60 for children (approximately)
  • Fee for in-room wireless Internet: SAR 60 per day (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Couples wishing to share a room must provide proof of marriage
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property
Children under 18 years old are not allowed in the spa without adult supervision
Guests under 18 years old are not allowed in the spa

Property is also known as

Makkah Palace
Makkah Raffles
Makkah Raffles Palace
Raffles Makkah
Raffles Makkah Palace
Raffles Makkah Palace Hotel
Raffles Makkah Palace Hotel Mecca
Raffles Makkah Palace Mecca
Raffles Palace
Raffles Palace Makkah
Raffles Makkah Palace Mecca
Raffles Makkah Palace Hotel
Raffles Makkah Palace Mecca
Raffles Makkah Palace Hotel Mecca

Frequently asked questions

Can I cancel my reservation for free at Raffles Makkah Palace and receive a full refund?
Yes, Raffles Makkah Palace offers free cancellation on select room rates, because flexibility matters! Please refer to Raffles Makkah Palace cancellation policy on our site for more details about any exclusions or requirements.
Is Raffles Makkah Palace pet-friendly?
No, pets are not allowed at this property.
How much is parking at Raffles Makkah Palace?
Limited spots are available.
What time is check-in at Raffles Makkah Palace?
Check-in is from 4:00 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Raffles Makkah Palace?
Check-out is at noon.
Where is Raffles Makkah Palace located?
Located in the heart of Mecca, this luxury hotel is within a 5-minute walk of Well of Zamzam, Abraj Al-Bait Towers, and Great Mosque of Mecca. Kaaba and King Fahad Gate are also within 5 minutes.
4.6
Wonderful
5 - Excellent
313
4 - Good
75
3 - Okay
17
2 - Poor
8
1 - Terrible
9

4.6/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

1/5 Terrible

Traveled with family and small children
Sad face IconDisliked: Staff & service
Mr Omar said that booking wasn’t available. At 2:30am with two kids, I had to look for another one.
Stayed 1 night in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing everything was good thanks Service location
Stayed 1 night in Feb 2020

5/5 Excellent

Business traveler, Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff, great room and great service .
Stayed 2 nights in Jan 2020

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel facing Al Haram and provide free upgrade
Stayed 1 night in Jan 2020

5/5 Excellent

Traveled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exceptional stay, the view was marvelous and there amenities was beyond my expectations
Stayed 1 night in Jan 2020