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Staff at buffet breakfast give excellent service. Concierge very knowledgeable. However credit card payment process unclear and front desk unable to explain whether deposit is already charged to the card.
Due to full occupancy at the hotel, I was upgraded at check-in to the Moonlight Suite that was absolutely sublime. Having now experienced this suites features, I will consider booking this particular room based on my length of stay. This in addition to all the always-consistently great service I ...
Excellent, high end hotel in the heart of Beijing. Wonderful staff. Concierge were unbelievably efficient and accommodating. Room rates very reasonable for a Four Seasons Hotel. Would love to stay here again!
This is the most beautiful hotel I have been. I think that when they made their rooms, they thought about the minimum details that could WOW their guests. Aside from that, the hotel has a wonderful team of staff to make your journey in Beijing easy and pleasurable. Daniel and Oscar, at the concierge ...
The hotel is on the 5th floor of a small mall with no signage telling you where to go. But once you get through the doors it's amazing, the rooms were cool and different as expected ted from the photos, luxury in style ( not tacky) hotel staff were very helpful. Breakfast was slow and tough to ...
The hotel and people were awesome. The exception to this was the reception. We booked 4 king rooms. When we arrived they tried giving us 4 rooms with TWIN beds. I had to argue with the staff for 20 minutes eventually taking it up to the general manager. 1st they offered 2 king rooms. I then said ...
It's a nice but increasing dated hotel. The English ability of the staff in general seems to be in decline. However, it's still a very comfortable hotel with good internet and a willingness to please...
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