4/5 Good
Yusra
Traveled with group
1 Oct 2020
Girls trip!!!
The resort is absolutely stunning and breathtaking! There were a few glitches and hiccups at check in but they were taken care of by RALLY. Then we get to our rooms and then the problems began(phones weren’t working and one of the rooms the AC was needed to be serviced plus didn’t have a remote control, no shelves to put our wardrobe, missing items toiletries and towels plus our rooms had no view of the garden or anything) basically all 3 rooms we had were not checked before we checked in. We made a formal complaint to the manager JEFF, the next day and he apologized profusely and changed our rooms. We got upgraded to beautiful rooms with amazing views and were treated to a dinner at the seafood tapenyaki restaurant courtesy of the amazing manager JEFF. I must highlight the baharani restaurant the food and service there is amazing and especially the one server KEVIN, he made our stay amazing! Also at the bar JUNIOS the mixologist was fabulous. One last thing we had the most amazing treatment at the spa the SWAHILI EXPERIENCE, a must try!!!! I would definitely stay at Swahili beach resort again and I actually can’t wait to go again but I recommend to get the superior rooms.
Stayed 4 nights in Sep 2020