Mont Ste Marie Tours

Quiet, great staff and lovely breakfast

The hotel rest room on the main lobby was not clean. Paper on the floor, dirty toilets and sinks. Zoe's Bar had very slow service. It took ten minutes to get seated in the lounge. Another ten minutes for a server to get our order. And a full half an hour to get our cocktails and appetizers. The hotel room in general needs an update. The fixtures in the bathroom are coming away from the wall and sink. The shower has very poor temperature controls. The windows are filthy. The blinds are either up or down. There are no privacy shears which could give added protection from the building across the street. Overall, I felt that this hotel is not up to the standard of other Fairmonts that I have visited in Banff and Toronto,

Overall, our stay was great. However, some amenities could use an upgrade, such as the TVs, hairdryers, and especially the beds. The beds were quite uncomfortable, and none of us managed to sleep through the night. The bedside light switches were also very inconspicuous—we only realized they were light switches when we were about to check out. Other than that, everything was wonderful. We really loved the decorations and the overall atmosphere.