Ratings based on 503 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler from Guelph, Ontario

All inclusive, awesome service

Posted Aug 27, 2015
Pros: I loved the staff, from the bellman Garfield, to the bartenders and chefs! Food was super awesome.
Cons: I would include more opportunities to recycle the bottles of water that were always readily available.
Location: Montego Bay and the surrounding area is full of things to do, waterfall tours, ziplining, and boat tours
My husband and I went here for our honeymoon and we had an awesome time. The staff was very friendly, the service was awesome and the food was great. There are many different bars and restaurants, all included as part of your stay. Restaurants were all different: Mexican, French, Italian, Asian and of course Jamaican. Swim up bar was awesome, and the beaches were awesome. There are many opportunities to get away from the resort for excursions, however there are also many things to do at the resort: snorkelling tour, kayaking, sailing, parasailing, and a great spa.
5 out of 5
Recommended
for Everyone
by A verified traveler

amazing resort!

Posted Aug 22, 2015
Excellent hotel, great restaurants, amazing beach. We will be back again and again. Many restaurants. Great evening entertainment. Wonderful vacation. Beautiful weather in August
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great service. Few steps away to beautiful beach.

Posted Aug 18, 2015
Pros: Food was great! Lots of variety!
Beautiful place and excellent food choices. Would go back again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing place, staff, facilities - top notch

Posted Aug 17, 2015
Great staff, friendly efficient, food in restaurants to notch. Beautiful, modern fun and extremely comfortable- plush amenities!
4 out of 5
Recommended
for Everyone
by A verified traveler

Needs more emtertaiment

Posted Aug 11, 2015
The staff is amazing.. Very friendly. If there was more DJ entertainment during the day and nightlife. You wouldn't have to spend 100s of dollars leaving the resort in order to be entertained
5 out of 5
Recommended
for Everyone
by A verified traveler from Watertown, NY

Paradise

Posted Jul 7, 2015
Beautiful resort. They have the nicest staff and the food is excellant, my favorite is the Mexican restaurant. Rooms are great and they keep the mini bar stocked! Beach is beautiful and they have tons of activities. The pool with the swim up bar is my favorite. I will definitely go back to this resort!
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome resort

Posted Jul 5, 2015
This place is awesome! The staff is super friendly and welcoming, the food was amazing, and the entire experience was perfect. To show how great the place was the only "improvements" they need is the minibar in the room needs to be colder, and there's a lot of spelling errors in the book of information in the rooms. Seriously, everything else was perfect.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

Great for a romantic getaway!

Posted Jun 19, 2015
This hotel is well located, with a nice beach front and great facilities. The staff is friendly and attentive. Great SPA, although a little expensive.
4 out of 5
Recommended
for Everyone
by A verified traveler from P

Vacation in Jamaica

Posted Jun 16, 2015
We visited the Secrets St James for a 4 night stay. The hotel was very nice. They had a lot of things to do around the hotel. The food was not that good as compared to other 4 and 5 star hotels we stayed in. Also, one day the room was not cleaned well and the floors were not swept. All other nights it was cleaned. I would recommend the hotel but I will probably try another hotel when we return,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff!

Posted Jun 14, 2015
Pros: the service - restaurants are great!
Cons: Not a thing!
Location: we never left the resort!
Great service and very friendly. Especially Erica, Mark, Leo, and Garfield! would definately recommend to anyone.