Mount Mackenzie Tours

First of all picture represented on the Internet was not the room that I got. In saying that I was very happy with the room, as it was a lovely room. The room had no Internet connection which was not displayed prior to purchase. That cost me a lot of money purchasing my own data which made the cost of my stay much more than a normal accommodation would have cost. After speaking to the manager Kate, she tried to tell me that Internet was complimentary and that in two weeks that would be fixed. Upon checkout she was not available and the whole experience recorded on my partner‘s phone is very unacceptable and they should not be and hopefully not continued to be accepted by NRMA

Pros: Monique - the guest service agent from the reception was amazing! Would always get back to my calls and provide assistance accordingly, she even got me painkillers when I was unfortunately having bad cramps during my holidays! Spacious place! Cons: One of our friends at the twin single bed rooms’ bed had old stains on her linen, so she wasn’t too comfortable in sleeping in it. And the floors were a bit dirty! Wifi was very weak. Parking was a little tight but overall is a very affordable option for a short trip to the White Heaven! Little add on: body/shower gel was out when we arrived (good that we brought our own!)

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