- Disliked: Staff & service, property conditions & facilities, room comfort
I am in the US Army. I recently came to Germany on PCS orders and I did not need a passport to enter country only my Military IDat Ramstein Airbase. When I checked in at the hotel I booked because of Oktoberfest I gave the guy at the counter my ID and he was surprised I didn’t have a passport I told him I was with US Army. He makes a copy of my ID and then I pay the 142 Euros. I go to room and few minutes later three German Police officer come knocking on my door. I was scared because I had nothing like that happen before I told the police the same thing I told the guy at the front desk and they left. I did not feel comfortable at the hotel and I request i get my refund and left hotel. Terrible customer service and communication.