Sterling mussorie was excellent in all aspects except location, which is little far away from Mall road
Vijay
2024 年 6 月入住 2 晚
已验证
8/10 不错
Biren
2024 年 3 月 25 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good stay, but please note the property is under renovation and as of March the floor/reception level had no rooms so if you are traveling with any elderly of someone who can not take stairs, please check in advance.
Biren
2024 年 3 月入住 3 晚
已验证
6/10 一般
kuldip
2024 年 11 月 4 日
满意:清洁度
Property is good but little smell we think due to closing all doors. Please bed sheets have to change after every customer. bathroom was not inspected by hotel management things are broken.
kuldip
2024 年 10 月入住 1 晚
已验证
8/10 不错
Girish
2021 年 2 月 23 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Overall stay was good, property location is good.
However, they do not serve alcohol. Also, at check-in, we were told that for our booked room category (suit with mountain view) we will have to take about 150 stairs, which is almost egual to 9 floors, so we had to compromise on view /location of room, which probably was a lower category room. Further, while using lift I lost my way and they do not have sufficient direction board to help customers find way!
Girish
2021 年 2 月入住 1 晚
已验证
6/10 一般
真实旅客
2019 年 3 月 23 日
满意:员工和服务
不满意:住宿条件和设施
The views are wonderful and the food is good. However, beware that the rooms are quite different than what is shown on Expedia’s website- dingy interiors, marks on the walls, mold in the bathrooms, etc.
真实旅客
2019 年 3 月入住 2 晚
已验证
8/10 不错
真实旅客
2018 年 12 月 28 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great views but little far from Mall road. The food is good with a lots of vegetarian options.
真实旅客
2018 年 12 月入住 4 晚
已验证
4/10 较差
Vimal
2018 年 11 月 7 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
It was quite unexpected that the cleanliness was very poor. Dirty fan, bedding,washroom... it all added to my dismay. A very poor experience for a name like Sterling
Vimal
2018 年 11 月入住 2 晚
已验证
8/10 不错
真实旅客
2018 年 5 月 18 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good place to relax
We stayed for 5 days and our intent was to relax and not spend energies in sight-seeing. This place, as are other hotels in Mussoorie, is built on the hills at different gradients. Therefore, one has to walk about 50 to 175 steps depending on location of the room. We stayed in Privilege suite. The one that was allotted to us did not have a clear view of the valley. After we requested a change, we were given a different room. The second one was relatively newly built, but further down (block 19 series). The room had a great view of the valley. The room was well furnished, clean and cozy. The staff are generally courteous and room service was prompt despite the distance from restaurant. The resort had organised evening activities which were good. Resort also has some adventure activities, which one might avail of. All the adventure activities are paid activities. A nice place to wind-down. It's a little away from Mall road, hence if you don't have your own conveyance, you are at the mercy of taxi operators for moving around. Their charges are a bit high. The restaurant food is ok with decent spread of items. lunch and dinner is available in both buffet as well as ala-carte.
真实旅客
2018 年 5 月入住 5 晚
已验证
10/10 超赞
PALLAB
2016 年 6 月 23 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful Location away from everything....
We went for a family Getaway... The Cottages are nicely made.... Options of Microwave Cooking in every Room... Enjoyed the Stay in the nature's Lap... You must have your own Conveyance to Stay in this Resort... Food and Services were excellent....
PALLAB
已验证
6/10 一般
真实旅客
2016 年 3 月 18 日
满意:员工和服务
Internet doesn't work in rooms, transport not available and water heating doesn't work at all if a person goes for shower right after another person
真实旅客
已验证
8/10 不错
Ankit
2016 年 1 月 13 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Decent view - a really good hotel for the cost
This is a great property with a lot of rooms and space.
Overall my experience was better than expected and i would certainly recommend it
Ankit
已验证
6/10 一般
真实旅客
2015 年 12 月 14 日
满意:客房舒适度,员工和服务
Mussorie Adventure
Booked two rooms herein Missouri to getaway from city life for couple of days, approach to hotel was little tricky, if you are planning to stay here be prepared climb up/down 150 steps in order to access hotel lobby/resturant/cars from ur hotel rooms. View from the rooms is quite pleasing. Don't miss the morning sunrise. Food and breakfast buffet is really nice.10 mins away from mall road by car. Overall stay was decent and we had fun, but access to room is tough if u cannot climb 100+ stairs. Mind you renovation is going on at this hotel. Room service was fast, can have them deliver the food.
真实旅客
已验证
4/10 较差
shwetabh
2015 年 11 月 18 日
满意:客房舒适度,清洁度
不满意:员工和服务
Hotels rooms are good . Only problem is to climb more than 100 steps when you have to go out
shwetabh
已验证
8/10 不错
真实旅客
2014 年 10 月 30 日
满意:清洁度、员工和服务、客房舒适度
Good Hotel, Nice service
The hotel was under renovation, but the staff was really helpful. They offered us newly renovated rooms but we could not take them as there was no lift and we have to go many stairs down. Upon request they gave us the rooms near to reception and they were good rooms with good view. The hotel is a bit far from the mail market, but it's a good point for people who are driving their own car.
真实旅客
已验证
6/10 一般
Praveen
2014 年 10 月 10 日
满意:客房舒适度
不满意:员工和服务
Customer service is a concern
Rooms - Very nice. I stayed in newly renovated rooms.
Location - Awesome
Staff - Unprofessional. I asked to change my room key as it did not work once the door is locked. In four days stay, it was not changed. Further, My room had used bed spread, comforter and microwave gloves. I raised this with the hotel and tweeted as well. Then after the hotel took notice and appologiesed.
Reception - All reception staffs are non skilled for hospitality business. They work like any government organization.
Connectivity to the main town - if you do not have your own vehicle, you are left to chance. Hotel's claim to provide taxi facility is a sheer lie.
Sterling properties are known for its location so it is. But customer service is a serious concern.
Restaurant - its very average. And do not have much options.
Recommendation - go with your own vehicle. Do not have high hope of service. The location is great.
Praveen
已验证
8/10 不错
Dr Rajendra
2014 年 5 月 31 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
An Excellent Mussoorie Resort
Sterling Holidays is an Excellent Property only 2 km from the library chowk (where Mall Road starts). Pick up and drop from the resort is quickly arranged by the resort staff at a reasonable rate. The view from the room is breath taking. The complimentary breakfast offered in the Expedia hotel booking by the resort is well spread and well attended by the ever courteous staff. One wishes a revisit soon.
Dr Rajendra
已验证
8/10 不错
Jagat
2014 年 3 月 21 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable Stay
Home away from Home
Jagat
已验证
8/10 不错
Jagat
2014 年 3 月 20 日
满意:清洁度、员工和服务、客房舒适度
Nice location, away from crowded city
Stay was quite comfortable. Staff was very cooperative. However, turnaround time of room service/house keeping can be slightly improved.
Jagat
已验证
2/10 糟糕
真实旅客
2013 年 10 月 26 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Poor hotel
I have booked this hotel cheked-in to go till my room i have to cross 150 stairs and then i came to know that mobile signals are not there in any room of the hotel
真实旅客
已验证
8/10 不错
Varun
2013 年 9 月 4 日
满意:清洁度、员工和服务、客房舒适度
Nice hotel with a great view
Hotel is nice with facilities like pool table, other games to keep u or kids occupied . the only drawback which we found is that its very far from mall road , kempty falls and other sightseeing places. They don't have any cab facility for pick and drop , for that they rely on the mussoorie taxi stand service. We always had to pay Rs 200 one side to mall road and that was not included in the package.
Varun
已验证
8/10 不错
真实旅客
2013 年 8 月 24 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
good hotel, but little far from Mall road
wonderful stay at Pine Hill. we had a family get-to-gather (approx 14 members) and reached hotel on 15th Aug morning. Welcome was superb. all the guests were invited for flag hosting for Independence day. Sweets were distributed... Rooms were located at lower level, so some of our old members had difficulty to reach the rooms.. overall experience was excellent..
真实旅客
已验证
2/10 糟糕
Pankaj Mathur
2013 年 8 月 20 日
不满意:清洁度、住宿条件和设施、客房舒适度
incorrect room
I would just end this review by saying that we were not even given the room we booked. We booked a 2 bedroom suite but were given a 1 bed suite on the pretext that this is the only renovated suite. However while passing through Tue other rooms we saw other rooms also which were renovated and were 2 bedroom. Bad !!!
Pankaj Mathur
已验证
10/10 超赞
Rasshme
2013 年 6 月 7 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good View, good rooms
Fantastic location, good view from balcony. good breakfast buffet, good cleanliness. good rooms. since my parents went for a trip, they had a little difficulty taking stairs to reach the hotel (100-150 stairs) but for the stairs part experience of staying there was superb. we will revisit the same hotel.