Napa County Vacations & Trips from $536

Room was small but cute. We didn’t use the amenities (kitchenette) or even the shower. Just spent the night there after a formal event. Location is great, right across from the beach and close to local shops, restaurants and the Oceanside Pier. That being said, the staff was extremely unaccommodatiing and the online contactless check in process was confusing and frustrating. I had three requests- all of which were refused. First off, we had two cars, but were told we could only park one onsite. We were sent a link to arrange for nearby pay parking. Only to find out upon arrival there was free parking available on the street. No big deal. Second, I requested to check in fifteen minutes ahead of time so that I could have time to change. I was flatly refused. “Your code will not work until 4pm.” Ok. Fine. I did my makeup and hair ahead of time (before traveling) and just changed into my dress at the hotel. Third, I requested late check out. I was again denied. The rationale was that the housekeeping staff was on a strict schedule and someone else would be checking in at 4pm. So I had to be out by 11am so that they could have FIVE hours to clean a small room an bathroom. This request easily could’ve been accommodated, but was refused. We simply would’ve enjoyed a little more time to explore the neighborhood before having to check out, but all we were able to squeeze in was a coffee and a walk on the pier. Something else to note was the wacky check-in process. But I’m out of room!

Room was clean . Nice hot tub !

great location, i walked from the airport to the hotel

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

Love this hotel..... newly renovated, great location, beautiful rooms, staff is exceptional. Love the bar and restaurant....a little tight and the martinis could be bigger but a class act! Highly recommend!