Neu-Falkenstein Castle Tours

It was okay. Good location with parking and decent room. However, no AC and cleaners never refilled the soap. In addition, our flight was cancelled and rescheduled to the following day and the hotel still charged us. Unfortunately they weren’t understanding and didn’t work with us considering the cancellation, the situation didn’t sit right with me

Very well located , short driving distance from Bern. Very friendly and helpful staff. The restaurant is excellent. The room, immaculate. We enjoyed our stay and would highly recommend this hotel.

Hotel staff and their manager needs to be more guest centric and approachable for guest needs. I had requested their shuttle to pick me up from Interlaken OST station but they didn’t respond initially for a few days and on the last day prior to my arrival, they responded they will arrange pick up but never confirmed my arrival time or any other details. Upon arrival, person who checked me in, said they check guest msgs every shift (which was not the case), dishonest response ruined our experience from the beginning. We had to walk with our luggage bags from train station to hotel and upon arrival their were not even apologetic about mess up. Front desk guy and their manager with bad attitude, I would not stay here again as I would spend this much money somewhere else. Their breakfast in the morning was best part, omelette was extra charge, $10 Swiss franks.