The Customs House Inn

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Hypo-allergenic bedding, desk, iron/ironing board, free WiFi
Hypo-allergenic bedding, desk, iron/ironing board, free WiFi
Hypo-allergenic bedding, desk, iron/ironing board, free WiFi
Combined shower/tub, free toiletries, hair dryer

Overview of The Customs House Inn

The Customs House Inn

3.5 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Business services
  • Laundry
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
38 Depot Street, Pictou, NS, B0K 1H0

Explore the area

  • Popular LocationHector Heritage Quay3 min walk
  • Popular LocationDeCoste Entertainment Centre7 min walk
  • Popular LocationMcCulloch House Museum18 min walk

Choose dates to view prices

About this area

Pictou

The Customs House Inn is located in Pictou. The area's natural beauty can be seen at Caribou Rivers Nature Reserve and MacKay Brook Nature Reserve, while Northumberland Fisheries Museum and McCulloch Heritage Centre are cultural highlights. Magic Valley Fun Park and Sports Hall of Fame are also worth visiting. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Northumberland Fisheries Museum - 1 min walk
  • Hector Heritage Quay - 3 min walk
  • DeCoste Entertainment Centre - 7 min walk
  • McCulloch Heritage Centre - 17 min walk
  • McCulloch House Museum - 18 min walk

Getting around

  • Stanfield Intl. Airport (YHZ) - 87 min drive

Restaurants

  • Highlander Pub — 2 min walk
  • Harbour House — 2 min walk
  • Harbour house ales and spirits — 2 min walk
  • Fat Tony's Bar & Grill — 3 min walk
  • Crown Pizza — 3 min walk

About this property

The Customs House Inn

3.5-star guesthouse in Pictou with free parking
Along with a business center, this smoke-free guesthouse has dry cleaning and laundry facilities. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-out. All 8 rooms offer free WiFi and free wired Internet, plus refrigerators and flat-screen TVs with digital channels. Other amenities available to guests include free local calls, ceiling fans, and hair dryers.
The Customs House Inn offers 8 air-conditioned accommodations with hair dryers and irons/ironing boards. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Pictou guesthouse provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Laundry facilities
  • Refrigerator

Conveniences

  • No elevators

Guest services

  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • In-room accessibility (select rooms)
  • Upper floors accessible by stairs only
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Heating (climate-controlled)
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 9:00 PM
Early check-in subject to availability
Minimum check-in age - 22

Check-out

Check-out before 11:00 AM
Express check-out

Special check-in instructions

The front desk is open daily from 8 AM - 10 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and American Express
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Customs House Inn Pictou
Customs House Pictou
The Customs House Inn Pictou
The Customs House Inn Guesthouse
The Customs House Inn Guesthouse Pictou

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 97 out of 179 reviews
5 - Excellent 54%
Rating 4 - Good. 65 out of 179 reviews
4 - Good 36%
Rating 3 - Okay. 13 out of 179 reviews
3 - Okay 7%
Rating 2 - Poor. 3 out of 179 reviews
2 - Poor 2%
Rating 1 - Terrible. 1 out of 179 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a huge surprise. We absolutely loved it and the area and would stay here again in a heartbeat! Definitely underrated.
Stayed 1 night in Aug 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your stay is in a beautiful historic building on the waterfront. The rooms are grand with 12' ceilings large windows and a well out fitted bathroom. We had a wonderful stay.
Stayed 2 nights in Aug 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During these COVID-19 times, we appreciated how easy and contact-free check-in and check-out were. We also enjoyed learning about the history of the building. The owners did a fantastic job converting it from a 150 year old government building into a charming inn.
Stayed 1 night in Aug 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 1 night in Aug 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully restored building, exposed brick walls, lovely new bathroom, excellent location on waterfront.
Stayed 1 night in Aug 2021