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The Customs House Inn

Photo gallery for The Customs House Inn

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Room, 1 Queen Bed | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board
Room, 1 King Bed | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board
Room, 1 Queen Bed | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board
Room, 1 King Bed | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Overview of The Customs House Inn

The Customs House Inn

3.5 star property

4.5/5 Wonderful

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Business services
  • Laundry
  • Housekeeping
Map
38 Depot Street, Pictou, NS, B0K 1H0

Explore the area

  • Popular LocationHector Heritage Quay3 min walk
  • Popular LocationDeCoste Entertainment Centre7 min walk
  • Popular LocationMcCulloch House Museum18 min walk

Room options

About this area

Pictou

The Customs House Inn is located in Pictou. The area's natural beauty can be seen at Caribou Rivers Nature Reserve and MacKay Brook Nature Reserve, while Northumberland Fisheries Museum and McCulloch Heritage Centre are cultural highlights. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Northumberland Fisheries Museum - 1 min walk
  • Hector Heritage Quay - 3 min walk
  • DeCoste Entertainment Centre - 7 min walk
  • McCulloch Heritage Centre - 17 min walk
  • McCulloch House Museum - 18 min walk

Getting around

  • Stanfield Intl. Airport (YHZ) - 87 min drive

Restaurants

  • Highlander Pub - 2 min walk
  • Harbour House - 2 min walk
  • Harbour house ales and spirits - 2 min walk
  • Fat Tony's Bar & Grill - 3 min walk
  • Crown Pizza - 3 min walk

About this property

The Customs House Inn

3.5-star guesthouse
The Customs House Inn provides amenities like dry cleaning/laundry services and a business center. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • Express check-out, smoke-free premises, and luggage storage
  • Guest reviews speak well of the walkable location
Room features
All guestrooms at The Customs House Inn feature comforts such as air conditioning, in addition to amenities like free WiFi and sound-insulated walls. Guest reviews speak well of the quiet, spacious rooms at the property.
Other amenities include:
  • Heating and ceiling fans
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with digital channels
  • Refrigerators, daily housekeeping, and desks

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Laundry facilities
  • Refrigerator
  • Soundproofed rooms

Guest services

  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Accessible bathtub
  • Grab bar in bathtub
  • In-room accessibility (select rooms)
  • Upper floors accessible by stairs only
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Heating (climate-controlled)
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofing

More properties to consider

See similar properties

Policies

Check-in

Check-in from 2 PM - 9:00 PM
Early check-in subject to availability
Minimum check-in age - 22

Check-out

Check-out before 11:00 AM
Express check-out

Special check-in instructions

The front desk is open daily from 8 AM - 10 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Customs House Inn Pictou
Customs House Pictou
The Customs House Inn Pictou
The Customs House Inn Guesthouse
The Customs House Inn Guesthouse Pictou

Frequently asked questions

Is The Customs House Inn pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Customs House Inn?

As of Sep 27, 2022, prices found for a 1-night stay for 2 adults at The Customs House Inn on Oct 1, 2022 start from $115.03, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Customs House Inn?

Self parking is free at this property.

What time is check-in at The Customs House Inn?

Check-in is from 2 PM - 9:00 PM.

What time is check-out at The Customs House Inn?

Check-out is at 11:00 AM.

Where is The Customs House Inn located?

Situated in Pictou, this guesthouse is within a 5-minute walk of Northumberland Fisheries Museum and Hector Heritage Quay. DeCoste Entertainment Centre and McCulloch Heritage Centre are also within 1 mi (2 km).

Can I cancel my reservation for free at The Customs House Inn and receive a full refund?

Yes, The Customs House Inn offers free cancellation on select room rates, because flexibility matters! Please refer to The Customs House Inn cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 128 out of 223 reviews
5 - Excellent 57%
Rating 4 - Good. 76 out of 223 reviews
4 - Good 34%
Rating 3 - Okay. 15 out of 223 reviews
3 - Okay 7%
Rating 2 - Poor. 3 out of 223 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 223 reviews
1 - Terrible 0%

4.7/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

4.5/5

Eco-friendliness

5/5 Excellent

John
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great repurposing of this heritage building with views across the waters of Boat Harbour. Spacious and comfortable air conditioned room and well fitted out en-suite. No dining currently but coffee and tea provided. Nothing flash but we had an enjoyable one night stay. We even saw a couple of eagles feeding on fish nearby.
Stayed 1 night in Aug 2022

4/5 Good

Catherine
Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Loved the building but it was spooky and seemed un-cared-for with cracked cement steps and weeds instead of any kind of landscaping attempt.
Stayed 1 night in Aug 2022

4/5 Good

Michel
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2022

5/5 Excellent

Michel
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it’s our second stay. so we enjoy the location. Very large rooms.
Stayed 1 night in Aug 2022

5/5 Excellent

Steven
Business traveler, Traveled with partner
The hotel itself is an excellent building and a real treat for those of us who enjoy staying in heritage buildings. The room was large and well furnished as well as very clean. The location is superb.
Stayed 1 night in Aug 2022

5/5 Excellent

james
Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Historic buiding near the bay. Close to good dining. The manager or owner Doug, is most helpful, great to work with. Room was great. Very spacious with16 foot ceilings. Well kept, super clean. Great bed, pillows and inen. The room desparately needs a microwave and a coffeee maker to become a 5/5 instead of a 4.5/5
Stayed 1 night in Aug 2022

5/5 Excellent

Laura
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great stay! Doug is a great host and so welcoming. Customs House has so much character, everything was clean and so relaxing and quiet. Great area to walk around and had a lovely dinner 2 minute walk away at Harbour House! Will be back to Customs House next time I am in the Pictou area!
Stayed 2 nights in Aug 2022

4/5 Good

Valerie
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, quiet place, easy parking, close to everything.
Stayed 1 night in Aug 2022

5/5 Excellent

Dianne
Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy checkin, wxtra latge comfortable room.
Stayed 1 night in Aug 2022

5/5 Excellent

Lynn
Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner was helping and communicated well. No breakfast at this time and gave a refund. So appreciated. Lovely views and quiet comfortable stay. Only comment would be wish there was more counter space in bathroom but not a big deal.
Stayed 1 night in Aug 2022