Oakham Vacations from $497

We had booked online and when we arrived staff asked if first floor was ok and said yes, not telling us that it was rite next to the loud lobby. Went back out requested to be moved and the guy who checked us in was rude and acted like it was an inconvenience and said he couldn’t move us because they didn’t have staff to clean the room, I had told him we didn’t even unpack or sit on beds or anything. Later that night I asked for pillows since we paid for a 3rd person on the sofa bed and they said I can only find one pillow, how does a hotel only find one pillow. For the money I spent on this room, We were very disappointed due to cleanliness and the rude staff. Honestly I should have stayed at the motel 8 and I’m sure it would’ve been way better. Only good thing was the restaurant in the hotel . If I could give a negative star, I definitely would. I hope they clean up their act because worse place I have ever stayed.