4/10 很差
John
与配偶出行
2025 年 7 月 29 日
不满意：员工和服务、服务设施、住宿条件和设施
My wife and i booked a room for 8 nights. The property itself is clean and inviting. The room was small and had a couple issues which i addressed with the staff at the front desk. A work order was submitted to address the issues. I would suggest to make rooms come standard with a fridge and microwave as our room lacked both making it inconvenient for long stays.I also had issues with the on-site laundry facility in which i lost $2 in change which the hotel refused to refund. That was a big turn off for me as the machines in question are on their property. The desk clerk told me that the machines are company owned and that they are not responsible for them and that they were out of order with signs posted. I took photos showing the clerk that there was no signs. Still they refused to refund my money. Daily dirty linen and trash pickup lacked as well . We emptied our own trash and walked our dirty towels and rags to the front desk to exchange them for clean fresh linens. There's definitely room for improvement to provide guests with a better experience.
John
2025 年 7 月入住 8 晚
