8.2/10 Very Good! (1,341 reviews)
The beach was very pretty, relaxing, clean, the plants, trees they were all very nice.
I did not like the service at the restaurant. I traveled with family we all got breakfast included but opted out of eating there due to the terrible service. Server Marites never brought our coffee so we had to ask the hostess after waiting a good 20min for coffee. Marites would walk around our table assisting everyone else and purposely ignored us. We asked for two mimosas which were delivered way after we had finished our meals. and coffee refills never made it to our table. I was not impressed with the service from any of the staff around the hotel. We went to Branches because it was advertised as a place to go listen to good music, drinks and food...music was great, but there was no one working the drink car not there was a way to order food. I think the hotel is way understaffed or they just don't care to cater to their guests.
Reviewed on Jun 27, 2025