Optimist Park

8/10 - 8/13 The hotel is undergoing major renovations, and this is not evident in the website photographs. The parking lot is being repaved, the swimming pool was being repaired, only one elevator was working and housekeeping was practically non-existent. The reception rep did acknowledge their housekeeping rules which was that you would receive service upon request (which we did) and initially we were told that in order to get new towels we would have to bring our used ones down and exchange them (not acceptable). We did notify the front desk on two occasions that our room needed service, the first day they exchanged towels and emptied trash but did not make the bed. On the second day, I called and was told that they would have the housekeeper clean our room as we were leaving. Upon our return, we noticed that no one had been to the room and cleaned. The room wasn't vacuumed; surfaces had not been wiped and sanitized. ALSO OF MAJOR CONCERN AND THIS IS A BIG ONE! WE CHECKED OUT EARLY MORNING AROUND 2:30AM BECAUSE WE HAD A LONG DRIVE BACK TO ALABAMA. AT THE RECEPTION DESK, THE ONLY PERSON THAT WAS PRESENT WAS A 7-YEAR OLD LITTLE GIRL WHICH WE ASSUMED WAS THE MANAGER'S DAUGHTER SINCE WE HAD SEEN HER BEFORE DURING OUR VISIT. WE ASKED IF SHE WAS THE ONLY ONE THERE AND SHE SAID YES, THE OTHERS HAD WENT TO THE AIRPORT TO PICK SOMEONE UP. SHE TOOK OUR KEY CARDS AND SAID THAT SHE COULD CHECK US OUT. WE WERE HESITANT TO LEAVE BECAUSE OF WHAT WE COULD IMAGINE HAPPENING. TAKE ACTION!

The environment is very good, the transportation and parking are convenient, the hotel is clean and sanitary, and the service is good.