I want to reach out to you to share my experience at Best Western Plus in Santa Ana.
My company reserved this room for me, I stayed at this hotel for 4 nights.
I’m very dissatisfied with the stay, these are some reasons why,
-The staff didn’t clean my room for 3 days, on the 3rd day I went to talk to the front desk, and they told me that they do housekeeping only by request,
Nobody told me this when I checked in.
-The air conditioner makes a lot of noise.
-On the 4th night I got to my room around 7:15pm and the key didn’t work, I went to the front desk, and they gave me another key.
When I went in my room, I saw some bags on my bed, they were not mine, I couldn’t believe it, they gave my room to someone else, and my luggage was still there, didn't they see it? my company paid for 4 nights.
I took my luggage out and went to the front desk again, I told them what happened, they didn’t have any explanation, they said that they were to investigate, and I told them that this was the worse experience I ever had.
They didn’t know what to say, they gave me another room, but now with what confidence I can be in that room, thinking that somebody can come in at any time.
I am very upset with this experience, It terrifies me thinking if I had got to the room and someone was there and tried to hurt me.
This is unacceptable. Next time If I need to make a reservation i would think twice.
