Otoque Island Vacations from $951

My initial experience with the property was great, which is why I returned and even referred others. Unfortunately, my second experience was completely different. I was charged a deposit specifically to hold my room, but when I was able to check in, I was told the room had been given away. Had I been clearly informed in advance that paying the deposit did not guarantee the room would be held, I would have made other arrangements. What was most frustrating was the lack of accountability. The property blamed Expedia, while Expedia pointed back to the property, leaving me without a resolution despite having been charged to secure the reservation. The property was also extremely inflexible and not completely transparent about its policies up front. This was particularly disappointing after having such a positive first experience and recommending the property to others. I am requesting that Expedia review what occurred, including why I was charged to hold a room that ultimately was not held for me.

Excellent location with lots of. Chsracter