Palfau Vacations from $1,534

Overall this was a very nice stay. Our room was spacious and very quaint with a nice little balcony. The hotel gave us a free bus pass for our stay. We were able to ride the bus to Salzburg and back without any problems. The breakfast buffet was good. Ramona at the front desk was very helpful when we arrived.

The apartment we stayed at was very large and spacious. The floors are heated in the winter which is a nice touch but the bedroom is freezing as there’s no heating. The automated communication system is difficult and I had to spam it in order to get a hold of a human that would actually work with me. Getting additional towels or other amenities you typically get from a hotel is very difficult because of the automated WhatsApp chat. Location is great and they provide coffee and creamer which was nice.

Amazing location and hospitality. Zero complaints.

Perfect. Wish our whole trip was here.

Expedia blamed the hotel and the hotel blamed Expedia. I never got the access code for the main building from the hotel. I tried calling the hotel directly through multiple methods and the phone didn’t ring/they didn’t answer. Expedia couldn’t reach them for over two hours, time I spent standing outside with no way to check in since there’s no front desk. Ended up following someone inside and found my key. Then Expedia said they got a hold of the hotel and the hotel doesn’t have my reservation, which obviously wasn’t true since I found my key with my name on my envelope. Expedia profusely apologized and the hotel then texted me from the same number that would not answer the call. Hotel said Expedia only recently called them but Expedia had been calling for hours. Once finally checked in the hotel was fine. Maybe book directly with the hotel and not through Expedia, although I’m not sure why I never got the access code to the building.