The employee working Wednesday September 28th at night ( an Asian employee) was amazing, very professional and knowledgable about issues. The next day , Thursday morning, Eddie was working and he was not knowledgable about issues and seemed to be bothered by my questions. There was no smile, kind conversation, may be he was shy but then, why is he in this position?. May be this is just my perception, I travel because of our university all the time and Eddie seemed to be ditached from his job and positon in regards of attending guests. Thank you