Pensford Vacations from $1,344

Kitchen clean and well equipped, good condition, modern. Parking was simple to access and secure. Had to call as problem with key box lock code, but was assisted promptly and politely by Louise. 5*

The room is good and of a reasonably high standard. There are however two major challenges. The room was on the top floor which from the car park is three flights of stairs. A lot when you’re carrying several large bags and clothes for a wedding. The second big issue is the hall lights on a sensitive room sensor. There is no way to switch this off or lights off. The lights are very bright. This means you cannot leave bedroom door open at night which is difficult when it’s warm. As there’s no air conditioning this would be a major issue in hot weather. It also means trips to the bathroom at night are major issue in waking people up. As a result I would NOT recommend this room to friends and colleagues for these reasons Sorry guys but the room is excellent but the light issue is a major problem

Communication was excellent. Easy to access with information provided. Room was immaculate. Has everything you need and the bed was really comfortable. Would stay again as felt so relaxing.

Beautiful old building. Fantastic location, convenient for citycentre, covered market, canals, buses.. Genuinely friendly and helpful staff. Excellent indian food in the bar, good value

Great location but hotel could be so much better. Staff not particularly helpful, but to be fair they were all very young. Our room was fine but not replenished with clean towels or other things that you would expect. I asked a member of staff for some bags - they gave me 2 I asked for some sugar - they only had cubes and gave them to me in my hand, I asked if I could put them on a plate, the reply was no, they are for guests ( I thought I was a guest ? ) Asked for milk - was given some that was on the side. When I put it in the tea it curdled, goodness knows how long it had been sat there. Outside our room ( number 5 ) at the back of the hotel was absolutely disgusting. Rubbish strewn everywhere, vapes and dirty mugs. The door in the room opened up onto this. We couldn’t open the door for fresh air for fear of there being rats outside ( no window in room ) Contacted hotel with our complaint - no reply This hotel wasn’t cheap, we expected a higher standard.