I loved the property and the host. Problem was I was told to download the vrbo app which apparently you can't get in Aus?? I took a punt and tried for a stayz app and got an app that was called "bookabach". There was no mention of this app anywhere on the booking site and unbelievably did get hold of a number but it was the host's husband's number. Anyway thank heaven's he was a good guy and put me in touch with my host. Now she (the host), through her husband, had said she had sent a msg but there wasn't anything there. Now I couldn't tell you what site I was on but thankfully she rang me and verbally gave me the message which was the pin code for access to the apartment. Really not one to complain but really they're probably paying a decent percentage for a lousy service. It all very nearly went south, stressed me out a bit and also very nearly destroyed our trip. Now here I am on a site that wasn't in the frame, wotif.com, leaving this review. Really someone's head should roll because it's a terrible service for a application I still to this day can't tell you which one I used!