InterContinental Phu Quoc Long Beach Resort by IHG

5.0 star property
Luxury hotel on the beach, with 3 outdoor pools

Choose dates to view prices

InterContinental Phu Quoc Long Beach Resort provides a tranquil escape with its private beach and on-site golfing. Visitors can enjoy refreshments at the beach bar or experience rejuvenating Thai massage treatments at HARNN Heritage Spa.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym

Room options

Available filters for rooms
Showing 24 of 24 rooms

Classic Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Kitchenette
Mini-fridge
  • 452 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed, Balcony, Ocean View

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Kitchenette
Mini-fridge
  • 495 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Bedrooms, Ocean View (Residence)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Mini-fridge
  • 1432 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

Junior Suite, 1 King Bed, Balcony, Ocean View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Kitchenette
Mini-fridge
  • 786 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Classic Room, 2 Twin Beds

8.0 out of 10
Very good
(3 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Mini-fridge
Dining table
  • 452 sq ft
  • Resort view
  • Sleeps 3
  • 2 Twin Beds

Classic Room, 2 Twin Beds, Balcony, Ocean View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Mini-fridge
Dining table
  • 495 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Family Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Kitchenette
  • 1423 sq ft
  • 2 bedrooms
  • Resort view
  • Sleeps 5
  • 2 Twin Beds

Penthouse, 1 Bedroom, Club Lounge Access, Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free cribs/infant beds
Kitchenette
  • 1012 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

Villa, 4 Bedrooms, Club Lounge Access, Oceanfront

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Club Lounge
  • 5317 sq ft
  • 4 bedrooms
  • Ocean view
  • Sleeps 9
  • 4 Twin Beds

Room, 2 Bedrooms (Residence)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Mini-fridge
  • 1130 sq ft
  • 2 bedrooms
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

Room, 1 Bedroom (Residence)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Mini-fridge
  • 829 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

Villa, 3 Bedrooms, Club Lounge Access (Private Pool)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Club Lounge
  • 4585 sq ft
  • 3 bedrooms
  • Resort view
  • Sleeps 7
  • 3 Twin Beds

Classic Room, Club Lounge Access

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free cribs/infant beds
Kitchenette
  • 452 sq ft
  • Resort view
  • Sleeps 1
  • 1 Twin Bed

Room, 1 Bedroom, Ocean View (Residence)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Mini-fridge
  • 893 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 3 Bedrooms, Ocean View (Residence)

8.0 out of 10
Very good
(3 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Kitchen
  • 1647 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

Room, 2 Bedrooms (Residence)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Mini-fridge
  • 1098 sq ft
  • 2 bedrooms
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Classic Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Kitchenette
Mini-fridge
  • 452 sq ft
  • Resort view
  • Sleeps 1
  • 1 Twin Bed

Junior Suite, 1 King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Kitchenette
Mini-fridge
  • 689 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed, Accessible

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Kitchenette
Mini-fridge
  • 498 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Twin Beds, Balcony, Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Mini-fridge
Dining table
  • 786 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Junior Suite, 2 Twin Beds

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Mini-fridge
Dining table
  • 958 sq ft
  • Resort view
  • Sleeps 3
  • 2 Twin Beds

Room, 3 Bedrooms, Ocean View (Residence)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Kitchen
  • 1744 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 3 Twin Beds

Suite, 2 Bedrooms, Club Lounge Access, Ocean View (Bridge)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free cribs/infant beds
  • 3283 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 2 Twin Beds

Room, 2 Bedrooms (Residence)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Mini-fridge
  • 980 sq ft
  • 2 bedrooms
  • Resort view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
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About the neighborhood

Map
Phu Quoc Marina, Bai Truong, Duong To, Phu Quoc, An Giang, 90000

What's nearby

  • Waterfront Beach Square - 5 min walk - 0.3 miles
  • Sonasea Beach - 4 min drive - 1.0 mile
  • Sonasea Phu Quoc Night Market - 6 min drive - 1.5 miles
  • Sao Beach - 24 min drive - 7.6 miles
  • Phu Quoc Night Market - 29 min drive - 9.0 miles

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 13 min drive

Restaurants

  • ‪Sailing Club - ‬9 min walk
  • ‪Sanset Sanato Beach Club - ‬10 min drive
  • ‪Cafe Espresso - ‬14 min drive
  • ‪okei bistro - ‬6 min drive
  • ‪Rice Market - ‬7 min walk

About this property

InterContinental Phu Quoc Long Beach Resort by IHG

Luxury family-friendly hotel located in Long Beach
You can look forward to a free breakfast buffet, golfing on site, and a poolside bar at InterContinental Phu Quoc Long Beach Resort by IHG. With a private beach, beachfront dining, and sun loungers, this hotel is the perfect place to soak up some sun. Indulge in a hot stone massage, a facial, and a body scrub at HARNN Heritage Spa, the onsite spa. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Fitness classes and yoga classes are offered at the 24-hour gym; InterContinental Phu Quoc Long Beach Resort by IHG also has a terrace, a firepit, and a coffee shop/cafe. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a playground.
Additional perks include:
  • 3 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • A free area shuttle, free bicycle rentals, and babysitting (surcharge)
  • A vegetable garden, a gift shop, and a porter/bellhop
  • Guest reviews say great things about the helpful staff
Room features
All 459 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like air conditioning and separate sitting areas.
More amenities include:
  • Recycling and LED light bulbs
  • Rainfall showers, eco-friendly toiletries, and deep soaking tubs
  • 46-inch Smart TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and separate sitting areas

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle up to 15 km
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Ink 360
  • LAVA
  • Pearl Lounge
  • Sea Shack
  • Sora & Umi

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf
  • Library
  • Playground
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free area shuttle
  • Free children's club
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Doorbell and phone notification
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Hardwood flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 19 floors
  • 5 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2018
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Locally-owned and organized tours and activities
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Free minibar (limited items)
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 1470000.0 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 1080000 per vehicle (roundtrip, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 1470000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

InterContinental Phu Quoc Long Beach
InterContinental Phu Quoc Lon
InterContinental Phu Quoc Long Beach Resort
InterContinental Phu Quoc Long Beach Resort by IHG Hotel
InterContinental Phu Quoc Long Beach Resort an IHG Hotel
InterContinental Phu Quoc Long Beach Resort by IHG Phu Quoc

Frequently asked questions

Does InterContinental Phu Quoc Long Beach Resort by IHG have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 7:00 AM–7:00 PM.

How much does it cost to stay at InterContinental Phu Quoc Long Beach Resort by IHG?

As of Dec 12, 2025, prices found for a 1-night stay for 2 adults at InterContinental Phu Quoc Long Beach Resort by IHG on Dec 16, 2025 start from $345.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is InterContinental Phu Quoc Long Beach Resort by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at InterContinental Phu Quoc Long Beach Resort by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at InterContinental Phu Quoc Long Beach Resort by IHG?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does InterContinental Phu Quoc Long Beach Resort by IHG provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 1080000 per vehicle applies.

Where is InterContinental Phu Quoc Long Beach Resort by IHG located?

Nestled on the beach, this Long Beach hotel is within 2 mi (3 km) of Waterfront Beach Square, Sonasea Beach, and Sonasea Phu Quoc Night Market. Phu Quoc Beach and Sao Beach are also within 9 mi (15 km).

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InterContinental Phu Quoc Long Beach Resort by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 290 out of 401 reviews
Rating 8 - Good. 73 out of 401 reviews
Rating 6 - Okay. 22 out of 401 reviews
Rating 4 - Poor. 12 out of 401 reviews
Rating 2 - Terrible. 4 out of 401 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Damini

A great place to stay if you want a resort style holiday. There isn’t anything around the hotel but you can easily get a Grab into the town. Lovely staff and a great selection at breakfast
Stayed 5 nights in Oct 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Incredible hotel! Very spacious rooms, amazing view and helpful staff.
Stayed 3 nights in Jun 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freindly staff, great nature atmosphere, very good for families and so much more highly recommend.
Stayed 6 nights in Mar 2025

10/10 Excellent

BYEONG MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stylish stay with great amenities but Slight wait

The place was clean and luxurious. The room was in great condition, and the staff were friendly and professional. I really liked the food at the restaurant, the pool, and the lounge for departing guests. The only downside was that it felt a bit crowded, so when I made requests at the lobby, the response was a little slow, which was a bit inconvenient.
Stayed 3 nights in May 2025

10/10 Excellent

Thang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place for VACATION, very good breakfast
Stayed 4 nights in Dec 2023

10/10 Excellent

Truan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location right on the water, with great views from the balcony, was beautifuk and peaceful. Enjoyed the hyge breakfast buffet every morning and the on-site activities. Very comfy bed.
Stayed 5 nights in Mar 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel

Absolutely excellent stay in a wonderful Hotel with great Gardens to walk around and a lovely beach to walk along, everybody was very friendly and helpful
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place for family vacation w baby

Great resort with nice programs and pools for babies & kids. Kind staffs, clean rooms, good amenities, beautiful resort + close to airport. Lava restaurant and spa was fully booked, so I recommend booking in advance. Other than that, all you can ask for a family getaway. Would definitely recommend the resort for family vacation :)
Stayed 2 nights in Dec 2024

8/10 Good

TSZ HIN

Liked: Staff & service, amenities, property conditions & facilities
Clean and comfy room with stunning sea view. The staffs are really nice and helpful. But the hygiene of the restaurants should be improved.
Stayed 5 nights in Jan 2025

10/10 Excellent

Heeyeon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at this hotel for one night was a great choice. The service was excellent, and the facilities were in good condition. Throughout my stay, I felt very welcomed.
Stayed 1 night in Jul 2024

10/10 Excellent

Elaine M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love my room with the oceanview and balcony 💕
Stayed 2 nights in Oct 2024

10/10 Excellent

Nghia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful, friendly, and professional staffs.
Stayed 6 nights in May 2024

4/10 Poor

Ming

Liked: Cleanliness, property conditions & facilities, room comfort

Please refer my comments!

I would highly recommend to learn the service from JW Marriott PHU QUoc and Intercon Danang, we are a little disappointed for the services in general, the staffs may need to provide more training to meet customers expectations. Rather than that, the private beach is very impressive and can enjoy at there.
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveler

Disliked: Staff & service

Would have hope for more

Location and proximity to airport is amazing. Staff does strive and can sense they try to put in effort though there is much areas such as a) language skills - being more conversant in English b) more attentiveness and thoughtfulness in service. A for effort but poor execution c) food quality can be improved for a IHG property. We ended up having all of our meals (aside from breakfast) in the sister property next door d) service during breakfast which is rush hour was manic and often we have to follow up for our beverage orders. Perhaps consider adding more staffing to cope with the guest capacity
Stayed 5 nights in Apr 2025

8/10 Good

Lam

Liked: Cleanliness, staff & service, room comfort

A disappointing 6 nights family trip

Came here for a family trip for 6 nights with an open mind despite all the reviews. But soon I understand why those visitors felt that way... The five star hotel could have provided more, it felt as though the staff ate lack of training, service was not top notch. Breakfast time is unacceptable, service was super slow and one time we had to wait for an hour for a high chair and self service ourselves with water. The kids enjoy the kids club and the kiddie pool. But that's just kids being kids, to me the hotel lack of ambience, it doesn't feel luxurious. Beach should be combed, water was polluted and there are a lot of rubbish. We were lucky enough to be offered club lounge access after spoken to resort manager about our experience. Club lounge was great, food was great compared to the rest of the hotel, we appreciate their quick reaction and it did make us feel a lot better. But overall, we came looking forward to a luxurious tropical holiday, but left a bit disappointed.
Stayed 6 nights in Apr 2025

8/10 Good

Chi Thanh

Liked: Cleanliness, staff & service

Outdated 4* resort in Phu Quoc

The building area (lobby, pool area, …) is outdated. Our room with garden view is clean, spacious but outdated. No chair service at the beach. The restaurant for breakfast is very busy and noisy with Korean guests. The food at breakfast is only 2* and is not fresh, not comparable with other 5* resort. Coffee is terrible! In overall we rate the outdated Intercontinental resort in Phu Quoc as 4*- or 3*+, but does not by far deserve 5*. The staff (front desk, room service) is very helpful though.
Stayed 2 nights in Feb 2024

10/10 Excellent

CHIN BIU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful dinner at LAVA for my birthday, the team upon knowing it was a special celebration were extremely attentive and caring. In particular, I would like to thank the Assistant Manager Le Cat Thuong for taking special care of us during our dinner, she took the time to explain all the dishes in detail and shared about the restaurant and hotel's history. Was a truly magical evening and a special thanks to the team for making it an incredible evening. We had the tomahawk and it was cooked to perfection. Thanks to Le Cat Thuong and the team again, wonderful attentive service, would definitely recommend this restaurant to other people and would definitely come back. Next, many appreciated to Mr. Canh Huynh, Sora & Umi Assistant Manager and Miss Maris, the services crew during the breakfast buffet time. They showed their enthusiasm and actively introduced the nearby tourist attractions. Very Impressive.
Stayed 7 nights in Nov 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Nov 2025

10/10 Excellent

Khalifah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice
Stayed 2 nights in Aug 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was superb, the staff, the facilities, the Spa, attention to detail, cleanliness, the food, everything. I’d definitely choose this hotel if i we’re staying in the region again
Stayed 5 nights in Sep 2025

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a few small issues in our stay, the general manager, Ms Le and her team went above and beyond to make things right. I was really happy with the level of service and all the efforts made by the resort to make our stay comfortable, enjoyable and safe. I went from thinking I'd leave early to thinking, "When can I next come back?"
Stayed 7 nights in Oct 2025

10/10 Excellent

Garima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, the serene beach, maintained perfectly. The property is beautiful, various options like pools, bicycles and games for adults and kids. We specially appreciate the warm and smiling staff. The staff was always available to understand our requirements and provide solutions. Special thanks to Mr Tre.
Stayed 5 nights in Aug 2025

10/10 Excellent

CHUI KING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort, if hotel can provide airport pick up service will be good.
Stayed 1 night in Apr 2025

10/10 Excellent

Trang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had amazing time staying here!
Stayed 2 nights in Sep 2022

10/10 Excellent

Lachlan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing atmosphere and staff, best resort on Phu quoc.
Stayed 1 night in Oct 2023