Pickering Vacations from $521

My room was nice but the bathroom was not clean. Booked this hotel specifically for having an in house breakfast option before a new feature that I came in town for. Breakfast attendant apparently did not show that day so I was forced to eat out.

Kept asking for clean towels & sheets. Ignored. After 4 days truth wss revealed. Short staffed in Housekeeping. On day 5 we finally were listed for a room refresh! If I have to reuse my towels & bedding & take out my own trash, I might as well use my motor home instead. Everyone said " Ill tell Housekeeping!" With zero results. Disgusting. Husbands bedsheet had an old blood stain too.

Everything was just amazing!!

Overall, disappointed with our stay. Definitely not worth what we paid for. There is not a front desk person so its hard to ask any questions or get any issues resolved unless the restaurant is open (we called the manager phone number that we found in the community room and they didn't answer). Also, the email listed on their website does not work. We were not provided any information about Wi Fi access or check out times when we checked in and that information was no where in our room. We had conflicting check out times on our reservation confirmation email and with no one to ask, we decided to wake up early to make sure we didn't incur a late check out fee. We didn't have the chance to dine at Ophelias but there are a few cafes and restaurants withing walking distance. Depending on the purpose of your trip, this may or may not be the right place for you. There's potential with this place but I would not recommend at this time especially for the price (must mention we visited during the World Cup).

Beautiful hotel, great staff, clean