Helena Vacations from $375

The property looks unsafe. Room was dirty. Bad maintenance. Smell bad. Bad place to go. I don’t recommend that hotel. Is really bad.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Rooms were clean with zero basic amenities. I don’t find a logic/reason behind not keeping either a coffee machine, or a kettle, or microwave. We had to waste the food just because we couldn’t heat it up as there are no microwave in the room, nor anywhere in the property. Felt weird to see, room without basic stuff.

After arriving Thursday for a 4-night stay (with 2 rooms booked, including an ocean front suite), I took a shower before dinner. That was the last time the water was available in the entire hotel until a few hours before we left on Monday! No working toilet, no working sink, no working shower, for 3 of the 4 days during our stay! Despite repeated promises by the front desk staff, the water never returned and we had to walk to the hotel next door to shower! Each time we wanted to shower, we had to wait in line behind scores of other guests waiting for a temporary room to use for a shower. Despite being told there would be a key waiting at the front desk, we were required to wait in line every time as there was typically only one person, seemingly unaware of the issue, and seemingly grossly undertrained to handle every guest requiring a room for a shower. This was the least professional and efficient way to handle the situation. I stopped counting the number of excuses... Entirely unacceptable experience and a hilariously unsatisfactory offer of compensation was initially made, rejected outright and the final offer was 50% our $8,000 stay. We won't be back to this or any other Nobu Hotel property again.