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The Customs House Inn

3.5 star property
Comfortable guesthouse in Pictou with free parking

Choose dates to view prices

your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for The Customs House Inn

Interior entrance
Property grounds
Room, 1 King Bed | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board
Room, 1 Queen Bed | Bathroom | Combined shower/tub, free toiletries, hair dryer
Exterior
Reviews
9.0

Wonderful

Popular amenities

  • Parking included
  • Laundry
    LaundryLaundry
  • Housekeeping
    HousekeepingHousekeeping
  • Air conditioning
    Air conditioningAir conditioning
  • Free WiFi
    Free WiFiFree WiFi
  • Business services
    Business servicesBusiness services
The price is $135
$155 total
includes taxes & fees
Jun 25 - Jun 26

Explore the area

Map
38 Depot Street, Pictou, NS, B0K 1H0
  • Popular LocationCaspers Gifts and Crafts3 min walk
  • Popular LocationDeCoste Entertainment Centre7 min walk
  • Popular LocationPictou Marina3 min drive
  • AirportHalifax, NS (YHZ-Stanfield Intl.)87 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

James
Sep 6, 2023
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Room options

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Room, 1 Queen Bed

  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
The Scotsman Inn
Parking included
Free WiFi
Air conditioning
Business services
8.8 out of 10, Excellent, (247)
The price is $135
$155 total
includes taxes & fees
Jul 14 - Jul 15
The Scotsman Inn

About the neighborhood

Pictou

The Customs House Inn is located in Pictou. Northumberland Fisheries Museum and McCulloch Heritage Centre are cultural highlights, and some of the area's activities can be experienced at Pictou Marina and Pictou Golf and Country Club. Caspers Gifts and Crafts and Pictou County Sports Heritage Hall of Fame are also worth visiting.
Visit our Pictou travel guideOpens in a new window
View more Guest Houses in PictouOpens in a new window

What's nearby

  • Northumberland Fisheries Museum - 1 min walk
  • Caspers Gifts and Crafts - 3 min walk
  • Hector Heritage Quay - 3 min walk
  • DeCoste Entertainment Centre - 7 min walk
  • Pictou Marina - 3 min drive

Getting around

  • Stanfield Intl. Airport (YHZ) - 87 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Tim Hortons - ‬16 min drive
  • ‪Tim Hortons - ‬3 min drive
  • ‪Fat Tony's Bar and Grill - ‬3 min walk
  • ‪The Stone Soup Cafe & Catering - ‬4 min walk

About this property

The Customs House Inn

Property highlights
The Customs House Inn provides amenities like dry cleaning/laundry services and a business center. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • Express check-out, smoke-free premises, and luggage storage
  • Guest reviews speak highly of the location
Room features
All guestrooms at The Customs House Inn feature comforts such as air conditioning, in addition to amenities like free WiFi and sound-insulated walls. Guest reviews highly rate the spacious rooms at the property.
Other amenities include:
  • Heating and ceiling fans
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with digital channels
  • Refrigerators, daily housekeeping, and desks

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1872
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 22

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 10 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Property Registration Number RYA-2023-24-04021515187978586-38

We should mention

This property does not have elevators

Property is also known as

Customs House Inn Pictou
Customs House Pictou
The Customs House Inn Pictou
The Customs House Inn Guesthouse
The Customs House Inn Guesthouse Pictou

Frequently asked questions

Is The Customs House Inn pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Customs House Inn?

As of Jun 18, 2024, prices found for a 1-night stay for 2 adults at The Customs House Inn on Jun 25, 2024 start from $134.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Customs House Inn?

Self parking is free at this property.

What time is check-in at The Customs House Inn?

Check-in start time: 2:30 PM; Check-in end time: 9:00 PM.

What time is check-out at The Customs House Inn?

Check-out is at 11:00 AM.

Where is The Customs House Inn located?

Situated in Pictou, this guesthouse is steps from Northumberland Fisheries Museum and Caspers Gifts and Crafts. Hector Heritage Quay and DeCoste Entertainment Centre are also within 10 minutes.

Reviews

9.0

Wonderful

Rating 10 - Excellent. 162 out of 277 reviews" "
Rating 8 - Good. 87 out of 277 reviews" "
Rating 6 - Okay. 21 out of 277 reviews" "
Rating 4 - Poor. 4 out of 277 reviews" "
Rating 2 - Terrible. 3 out of 277 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

6/10 Okay

Ian

Disliked: Staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful big rooms with alot of character. Very clean!!
Stayed 2 nights in Oct 2023

10/10 Excellent

Mary

Stayed 1 night in Sep 2023

10/10 Excellent

Phyllis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely historic building. Our room was immaculate with tasteful decor. Quiet and private, with plenty of food options within walking distance.
Stayed 1 night in Sep 2023

10/10 Excellent

Martha

Traveled with partner
I loved the history. Nice big rooms great location It would have been nice to have some seating outside.
Stayed 1 night in Sep 2023

8/10 Good

Dan

Liked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Cindie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Edita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive Building!
Stayed 1 night in Sep 2023

10/10 Excellent

James

Stayed 1 night in Sep 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Historic refurbished building. Doug the Innkeeper was very accommodating and shared the history with us on the building. Location is right on the water and a short walk to dining options. Great stop over place if you are catching the ferry from Caribou. Would not hesitate to recommend Customs house to anyone!!
Stayed 1 night in Aug 2023

8/10 Good

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere but breakfast not included as per advertised. East to obtain off site and refunded accordingly
Stayed 1 night in Aug 2023

10/10 Excellent

Marilyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

John

Stayed 1 night in Aug 2023

6/10 Okay

Theresa

Liked: Property conditions & facilities
Disliked: Staff & service
Beautiful historical building. No tea or water in room.
Stayed 1 night in Aug 2023

8/10 Good

Lynne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An impressive looking stone building. The room was large, bright and clean and included a mini-fridge and Keriug coffee maker with plenty of pods. The location is terrific, near the quiet end of the walkable waterfront area. We had noted in other reviews that breakfast was not currently offered so brought along some instant oatmeal and spoons so we could enjoy “slow mornings” with coffee in the room during our 2 night stay. When researching were to stay it appeared that accessible accommodations in Pictou are minimal. We chose an accessible room presented on Expedia (booking engine linked Custom House Inn website) it appears that information was not transmitted to the innkeepers and were assigned a 2nd floor room. However, upon talking to another couple who arrive for the contactless check-in about the same time they were assigned the 1st floor accessible room, they were agreeable to make a switch, so we made a call to the innkeepers and solved our problem. (Thanks so much to that couple for being so accommodating!). If you are looking for a truly accessible room, be aware that the toilet is extremely low and the grab bars are not placed to allow for leverage when rising. Also be sure to email and advise the Inn directly of need for 1st floor accessible room. We did miss the chatting with others and the innkeepers that make the Bed and Breakfast experience but all in all would recommend the Custom House Inn for being exceptionally clean, comfortable and the location.
Stayed 2 nights in Aug 2023

6/10 Okay

Allison

Traveled with family
Liked: Cleanliness, property conditions & facilities
Cool old building in a good location. Easy parking and walkable to various dining options.
Stayed 1 night in Aug 2023

10/10 Excellent

Isabelle, Montreal

Stayed 1 night in Aug 2023

10/10 Excellent

Eve-Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in Pictou
Beautiful building in wonderful location. Able to easily access downtown Pictou and its wonderful harbour area. Had to walk up to the second floor so speak to the owner if you have any accessibility issues. Free and easy parking on site.
Stayed 3 nights in Aug 2023

10/10 Excellent

Dawn

Stayed 3 nights in Aug 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay here. Great property and room, pleasant staff and a great area to walk around and grab some food.
Stayed 2 nights in Aug 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel that we stayed at during our two weeks of vacation in Canada!
Stayed 1 night in Aug 2023

8/10 Good

Rod

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot! Huge room with 12-14 foot ceilings and tall windows to match. Very airy. We were rained in one day and the room size made all the difference. Beautiful king size bed, but only two pillows. We bought two extra at the nearby Walmart, we could use them at home anyway. Key was on the office door in n envelope with receipt and instructions to leave it in the lock when we left, too easy! We appreciated the quick check in. Yes, We'd go back here.
Stayed 2 nights in Aug 2023

10/10 Excellent

Diane

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
A beautiful Historic Inn that needs a little TLC in our room We enjoyed our stay but was disappointed that breakfast wasn’t available but we were compensated
Stayed 1 night in Aug 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

General hotel information

Reasons to Book
Spacious Rooms & Nice Bathroom
Check-In Time
2:30 PM
Check-Out Time
11:00 AM
Star Rating
3.5