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“Clean room”

“At first impressions I actually considered this property to be good but having stayed there for an extended period of time, I observed a lot of things that need attention both within the property as well as the staff. Below I’m going to highlight all the concerns based on week or so stay in April of 2026: i) The staff needs to be coached on basic etiquette or at the least general customer service. Many a time would we greet the front desk staffers and for the most part they’d literally not……

“Great staff! Mimi, Fikilie, Theo, Beauty, Liberty- you all made my stay so wonderful. Wonderful location. ”

“Location , facilities etc all great communication with host not so much and it created uncertainty about the check in times and process as I had no access to any information despite calls and messages - my flight arrived late and was not sure what time check in times were available. As a woman traveling alone at night in South Africa this is not acceptable ”

“My stay at the BM Gardens Hotel was an absolute phenomenal experience. The staff was exceptional, everyone displayed superb hospitality. Pleasant smiles, cordial greetings and a readiness to assist was the order of the day. It was my first visit to South Africa and I was made to feel as if I have known them for a lifetime. BM Gardens is my hotel of choice. I am sending a “ shoutout “ to my family and friends and prospective guests to choose BM Gardens Hotel it is a home away from home.”