Pirgos Vacations from $314

Our third stay. Always welcoming, lovely staff. Very clean rooms and facilities. Excellent restaurant. Beautiful pool area. We will return again one day.

This was a lovely hotel and the staff were courteous, extremely attentive and very kind. Have to mention Manos who went out of his way many times to help us and nothing was too much trouble for him. He was an absolute star and we are very grateful for his help. The hotel is surrounded by beautiful beaches and very close to Chania. Our room was very clean, a little dark due to not getting any sun on the balcony, but this did keep it cool. It is a small hotel and we felt the only negative was it was very quiet at night, but many people would prefer this anyway. The area itself is fairly quiet at night as many people go into Chania. There is a bus to Chania a couple of minutes walk round the corner, it can get very busy. Noticed the sign on the bus said 31 people seating, up to 59 standing so at times it is not the most pleasant journey. Bus journey takes about 15/20 minutes. The pool area was very well managed, better than i have seen at some other hotels. There was never a fight for beds as the hotel staff remove used towels and replace with fresh new ones, so there was a turnover all day. It is adults only which makes it very peaceful. Breakfast was ok and there is something differant to try every day. You order from a menu rather than a buffet situation.

This was one of the most disappointing hotel experiences I’ve had. The Hotels.com listing is misleading and materially inaccurate. Its advertised the hotel as being on a white sandy beach with an exclusive beach bar, complete with photos suggesting exactly that. In reality, there is no exclusive beach bar and the nearest beach is public, rocky and nothing like the images or description (it’s a vile beach). Had the listing been accurate, I would never have booked this hotel. The problems didn’t end there. The blonde concierge was extremely unhelpful and refused to assist with booking restaurants or beach clubs. The hot water remained lukewarm throughout our stay and the manager shrugged his shoulders and refused to investigate. Towels were stained, had holes in them and are used interchangeably for both the bathrooms and the beach. The patio door regularly got stuck creating a safety concern. Housekeeping removed bedding from our room and failed to replace it, and when we raised it with the manager, he accused us of stealing it. The plunge pools are also very misleading in the marketing photos. Rather than overlooking a luxury setting, ours looked directly onto a car park and supermarket/high street. The location itself was also a huge disappointment.