2/5 Poor
Nicole, Pittsburgh Pa
Traveled with pets, Traveled with family
18 Aug 2020
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were so looking forward to staying at this hotel. As it was an end to our month long road trip. We wanted to stay at a nicer hotel, one with a separate living room, full kitchen etc. This hotel met all those criteria. The fact that they say they go above and beyond for cleaning due to covid-19 was also a seller. However, after checking in and going to our room. We discovered ramon noodle remnants in the sink. I wanted to wash some stuff in the dishwasher and when opening the dishwasher, found the last patrons dirty plates and silverware already in there. When I went to shower their complimentary shower gel pump in the shower was completely empty. I had my partner go to the front desk to ask for more and he was given the response of, they dont know where the refills were amd gave him bars of soap. The mirror in bedroom was covered in someone elses sticky finger prints. I really question if anyone properly cleaned the room. The bathroom doors were the sliding kind and did not lock as well. We were really disappointed with our stay here. We wanted to sit outside and enjoy our wine by the fire pits they advertise online. We were told by front desk they were not working, bummer. How about a swim...nope closed because of covid. Maybe some breakfast, nope again, you get fruit and granola bar. We had a much more comfortable stay and cheaper at the Best Western Plus we stayed in. The only upside of this hotel was the restaurant next door, Jacksons. It was delicious.
Stayed 1 night in Aug 2020
