“Mauvaise communication avec le propriétaire que j’ai dû relancer 3 fois et appeler pour obtenir ma facture. Peu professionnel, je me vois reprocher d’être passée pas Hotels.com et que c’est pour cela que la facture n’a pas été reçue malgré des sms de son épouse m’indiquant que la facture avait déjà été envoyée. Il aurait été pertinent de vérifier avant de me faire une réponse erronée, m’obligeant à les relancer, être ignorée et devoir les rappeler. On m’indique que cela ne fait que 10 jours mais……
“I had a weekend booked here with my daughter. While waiting to board Eurostar I received a message saying to call them regarding my booking. (Why didnt you ring me) anyway I rang and was told there is a problem with our room and we can't stay and there are no more rooms available and someone will call in 5 minutes. No one rang. We still boarded our train and went straight to the hotel and was greeted by lady who was not very helpful, I don't speak French, she didn't speak English so had to use……
“The host was so kind and attentive. If you needed anything she would do her best to help. My husband and and I arrived early afternoon and didn't realize how long of a walk it would be to Vimy. The host has a friend who typically can taxi for cheap, like 15€, but her friend was unavailable so she offered to drive us for 10€, which was kind of her to do. Room was cozy and quiet and the breakfast was delicious.
Note, it's not a bad walk from the train station, but if you have heavier/lots of bags……